shinny

When you login you will see the below screen as a VIP member:

This is a screen shot of the Viewing History before any VIP shows were viewed
(90210 is a free show per 14 Oct 08):

You can select a VIP show up to 30 times within a 24hr period and only be charged 2 points in total. Below is a screen shot of the viewing history after watching a VIP show 4 times:

Below is a screen shot of the points balance after watching the show 4 times. As you can see, only 2 points were taken in total:

Note: In some rare cases we have had issues with more than 2 points taken in error. In order for you to keep track of your points balance, please always have a look at the above screen and note your balance before selecting a new show. If you suspect that you have had more than 2 points taken, then please send a copy of your Viewing History to lbjedward

Many thanks for your continued patience as we make improvements to the site


[ Last edited by 01torres at 10-15-2008 13:29 ]

shinny

Hi there,

Just to check (and I know codebreaker said the same on your other post) but when you sent the PM did you tick (check) "save a copy in outbox" at the end? If so, the PM won't have gone to Ibjedward, it's a bug in the system. So have a look at that first to make sure it went. It should be in your "tracking" section and not the "outbox" section if it has sucessfully gone. Also, if it is still in bold then ibjedward hasn't read it yet.

You are correct to say that it will charge you for those two episodes again. You can click up to 30 times on the same episode in a 24hr period and you won't be charged. Outside of that, you will be charged again.

What we tell people (and I do this myself!!) is to either keep a list (I use excel as I find it easy to sort) of all the shows you've watched so you check that the next time you go to load an episode or send a PM to yourself with the lasts episodes you've watched, so again you can keep track.

I hope this helps. I've given you some forum points (which you can convert to VIP points) as you weren't aware of this before.

Shinny