2. If you have not been launching the video in RealPlayer after the web version window has popped up I suggest you do so. When the video first launches go the RealPlayer logo on the bottom right hand corner and select to 'Play in RealPlayer' or 'Play in RealPlayer Theater Mode'. (This seems to usually to solve time out error messages.)
what if I don't see a realplayer logo or anything on my page?
I have realplayer on my computer and everything though, and it works fine.