waterlilybarb

Am I correct in assuming you're trying to watch on www.vip.tv-video.net?  If so, if you aren't a VIP member yet, you would only be able to view the programs in Free Shows.  I recommend you use a free show to troubleshoot your RealPlayer anyway.

Here are a couple of threads that provide some useful suggestions:

VIP Help!!~ Real Player & Other Problems?? (Easy Tips & Fixes)
RealPlayer Troubleshooting Guide (Solutions & Tips)
Suggestions That May Help Your Viewing Experience
and just in case you're a Mac user:
MAC OS X RealPlayer Troubleshooting Guide (Solutions &Tips).

Hopefully with a little tweaking, you'll be watching in no time.   Please come back if you have more questions or to let us know you have fixed your problem.  We'd love to hear, either way.

waterlilybarb

So happy you got it working!  Enjoy your viewing.