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Points refunded

Please refund 10 points for movie not working.

I have tried twice to watch 
Harry Potter and the Deathly Hallows: Part 1
but I always get an error message:

ERROR LOADING MEDIA: FILE COULD NOT BE PLAYED

Not sure when this will be resolved but could I please get a refund and wont try again until there is some indication it has been fixed.

Thank you.
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Reply 18#18 waterlilybarb's post

So how to switch to HD? I have never even done HD or switched to it or whatever so am not sure what you mean?? I just clicked on it like I always do.
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Reply 20#20 waterlilybarb's post

Thank you for the advice but it didnt work :/ I have a screenshot of the error but dont know how to include it in this reply as you did with yours. Subsequently, this movie needs a label that says its NOT IN ENGLISH and has NO subtitles. Who should that be reported to? ALPHA http://vip.tv-video.net/movies/2018/Alpha.html
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Reply 22#22 Milks26's post

Yes I did, that is why I thanked her for the advice but didnt work. Thank you for your help!
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