rowena

I have been trying  for almost a month to get my points refunded for 2 movies.  I have been a faithful customer for over 8 years and have never had an issue before.  I am really frustrated.  I have tried emailing the administrator privately and through VIP tv but with no response . What on earth is going on!!! What do I need to do to get this resolved

rowena

This happened when the server went down for two days 

Can you please refund me for 2 movies. 10 points 

Slumdog –only watched half when your server went down for almost 2 days so was not able to finish

Shock and Awe – did not watch this movie

I have never had an issue before when I had a problem with a movie or show and requested a refund.  I have been trying to get a response since July.  Not cool

[ Last edited by rowena at 8-19-2018 12:38 ] [ Last edited by rowena at 8-19-2018 12:40 ] [ Last edited by rowena at 8-19-2018 12:40 ]

rowena

I appreciate any help I can get, after a month of trying to get a response from admin, I tried this route

rowena

So going forward how do I go about getting a refund? I just tried watching another movie called the Knowing and the movie keeps skipping. I cant watch it. now I am out 15 points???????

rowena

So still no response about points?? The movie Knowing keeps spooling half way into the movie and the dialog is off does not match up with people talking, its a couple seconds behind, I can be patient but waiting over a month with no response or resolve is excessive.   [ Last edited by rowena at 8-20-2018 20:05 ]

rowena

Still no response? I don't understand how there can be no response for over a month. I have been a member since 2007. I am considering not renewing my points again and taking my business elsewhere. When you pay each month you have some level of expectation of customer service. Very disappointing. I can understand if they busy and cannot get back to me for a week but a month is excessive.

rowena

Still no response....... month and a half later and still waiting??? Have you been in touch at all with the Administrator?

rowena

The last refund I had was 7/22 for an episode of law and order, I am out 15 points and I have not received them back and I have not received any email since 7/22 from LBJ I have checked all my email boxes and I have been following my points since August 1st and I have not received any refunded points.. I don’t understand how this is so difficult and extremely frustrating. I have been a loyal customer for 11 years and have spent thousands of dollars on your site. I will not be purchasing anymore points until this is resolved. If a show or movie does not work I should not have to pay for it. Why would I spend anymore money on this site when I have to fight and battle to get refunded on shows that don’t work. Please take care of this and issue me my 15 points Slumdog –only watched half when server went down was not able to finish Shock and Awe – did not watch The Knowing – half way through it is spooling and words do not match up There was one more movie that I reported directly on viptv but it was almost a month ago so I can not remember, I would be happy at this point just the 15 even though I am out 20. If you say you have already refunded me the points then where on viptv can I go to check for the refunds? I have no emails since 7/22 and I have checked all my boxes including spam and I have been looking at my points everyday since August 1st to see if you have refunded me and there has been no refunds. This is a matter of principle I am so sick of this I cannot believe you would treat your paying customers this way, I sent over 6 emails last month to Admin with no response,,,, ridiculous!!! I am so disappointed

rowena

Issue has been resolved