shinny

Hey there, what kinda of trouble are you having exactly? Are you getting any error messages?

adeveny

I am getting an error message. Actually mozilla completely closes out and it gives me an error message. Im not really sure what is going on.

gothceltgirl

I'm ok now, thankfully. Some crazy computer weirdness. I had done all of those previously suggested things as well as read through the troubleshooting tips, but had some malware that was causing it to behave unfavorably.

mssweet

I have been using this site for awhile and I keep running into problems. My latest is one that has happened before. I have tried everything that has been suggested in this thread but nothing seems to work. I was watching Medium and was on my third episode of the day but everytime I try to watch it a black screen just loads and says done. I click the epi link, the window comes up, says its connecting, then just a black screen with 'done' at the bottom left. It wont even give me a chance to see the real player icon cause that is what I usually watch it in. So I try and paste the link into real player which has worked for other problems I have had but doesnt work for this. I was hoping this wouldnt come back again as I had left for awhile because of the problems I kept having on this site that dont seem to occur with others. I have watched plenty of shows on this site and then all of a sudden another problem. I have tried most everything and am really tired of trying things just to get it to work. Anyone else having this problem or that could offer some advice? Thank you, Lisa

gabsimom

Perhaps you need to do a clean uninstall and reinstall realplayer.

jaxon001

hi, well ya, ever since new vip site change, nothing works for me, tried both servers, and all different browsers but every time it crashes on me any clue whats going on?

shinny

Are you PC or Mac user?

jaxon001

im on a mac

jaxon001

im on a mac

trulee

We are aware of the issues being experienced by mac users and are working towards resolving them. Sorry for the inconvenience caused.

Garbler

As of 1030 BST Realplayer is requiring an update to play content from this site, however Realplayer Autoupdate says that there's no update avaliable. Is this because I've messed up the settings on my end (and if so, how do I fix it)? Thanks Garbler

spratt89

I was having the same problem but I uninstalled real player and then installed it again and it works find

mhdouglass

My screen is blank after clicking on an episode. It won't load, nothing happens and it just started doing this out of the blue. Anyone have suggestions? Thanks Mia

waterlilybarb

Make sure to use the EU server. Also, if you're on a Mac, make sure that Real Player is your default player. If you need to play with some of the settings, do it with a free show. If you post which show & episode you're trying to watch I'll check it to make sure the episode itself isn't having trouble. Thanks.

lbjedward

Sorry, US server works now.
 For MAC users: If Quicktime pops up instead of Realplayer,
Please go to Realplayer page: Help---Reset Realplayer---click on "Next" to the end.
It will solve the problem.

waterlilybarb

Thanks LBJ. I'm sure our Mac users will be happy to have such a simple solution.

yshir

I have this exact problem. Even tried reset realplayer but it worked the first round, then completely died again. Now it's always either "contacting" then eventually time out error or "failed to connect to the server"....

magic4u

i would try a clean uninstall this means removeing any left behind folders in programs please make sure you do this

hdpb

HOW DO I UPGRADE TO AVOID MAX CLICK TO PLAY NOTICES

magic4u

first get your self some F$ here http://www.friendvista.com/pay/member/buy.php then upgrade your staus on vip site