Milks26

Steps to open Real Player window: Find the episode you want to watch Click on it When the episode Connects and begins to load In the far-right-hand corner click on the (big R) realplayer Then enjoy the episode.

mssweet

I know how to do this but thank you =) The problem I have is not even letting me do that =p

waterlilybarb

That's strange. Do you have your own RP downloaded? If not, that may be why it won't allow it. I've not heard of that problem before. The benefit of using your own RP is that you don't have to reclick on the initial box or the episode number, thus giving you more opportunities to try without the risk of point loss. I know I have checked my own viewing history after having to restart episodes, but through my RP, and there's only one showing in my history. I checked the episode you mentioned on the US server, I'm having trouble with the EU server today, and it's working. BTW, it's not necessary to right click on the RP logo, just in the box, in order for the menu to open.

mssweet

Yes, I do have it downloaded as I have used it before. I am not sure what the problem is and why its only happening for me. If you like I can take a screenshot of the window when it opens and then goes black so you can see what it looks like. Again, you can right click anywhere on it and it does nothing. Let me know if you would like a screenshot and how you would like it sent. Thank you, Lisa

waterlilybarb

EDIT: I found someone else who's had the same problem, so it's not just you. Since it's not happening on every episode, I think there might be a glitch in the system. Sorry for the hassle, but I originally posted the following tips: I don't think that will be necessary, as the initial pop-up is the same for everyone. Have you used your RP fo anything else lately? It may need to be uninstalled and then reinstalled. If that is the case make sure to do a CLEAN UNINSTALL. The directions for how to do that can be found in: VIP Help!!~ Real Player & Other Problems?? (Easy Tips & Fixes) Another suggestion is to do a dns flush. Directions: click start menu click on Run type in: cmd hit OK type in: ipconfig/flushdns hit enter Also, check your firewall settings. Has anyone else been using your computer? If so, they may have changed settings, or downloaded programs without telling you. In the meantime, I'll ask around to see if anyone else has come across the problem you're having. While you might not need these tips now, keep them in mind if you have problems in the future.

ionicm

Hi Tonite I tried to watch episode 6 season 5 of 2 1/2 men and got a grey screen that said, i think, "timed out" or something, I tried twice but only got the grey screen And 2 points were deducted. so I would like to receive my 2 points back. here is history: 5827370 Two and a Half Men Season 5 6 2008-06-22 12:56:19 68.127.164.75 5827364 Two and a Half Men Season 5 6 2008-06-22 12:55:58 68.127.164.75 thx Dan

waterlilybarb

I tried it on botheservers. I also got the grey time out screen about 6 times in a row on the US server. It worked on the EU server, and you can switch servers on the same 2 points to try and watch the episode. It's 30 clicks within 24 hours for the initial 2 points. Do try again. When the initial screen pops up and starts loading (even if it's the grey time out or invalid screen) right click on the box and select Play in Real Player mode or Real Player Theater mode. Even if you have to stop and retart it you will not be charged more points. If you are unsuccessful with this please let us know, but first check the basic Suggestions to Help Your Viewing Experience, as you will find these tips quite useful. Good luck with your viewing, and let us know if you have better success.

ofankhau

Hi, I have lost many points (at least 50 points) either because the system was not working properly, or because I move to Real Player Theater mode. You should introduce a code in your program so that points for the same episode are not counted several times within a defined time (e.g. no additional points for the same episode if request happens within 5 minutes and same IP address). Here is a my history of points that have been counted several times: - None of these worked on the 25th of June: 5869731 CSI: Miami Season 6 1 2008-06-25 08:40:21 5869716 CSI: Miami Season 6 2 2008-06-25 08:39:09 5869712 CSI: Miami Season 6 1 2008-06-25 08:38:59 5869705 CSI: Miami Season 5 3 2008-06-25 08:38:03 5869703 CSI: Miami Season 5 3 2008-06-25 08:37:55 5869700 CSI: Miami Season 5 3 2008-06-25 08:37:45 5869687 CSI: Miami Season 5 2 2008-06-25 08:36:59 5869685 CSI: Miami Season 5 2 2008-06-25 08:36:49 5869656 CSI: Miami Season 5 2 2008-06-25 08:35:11 - Other events 5756029 CSI: NY Season 4 1 2008-06-18 08:52:16 5755986 CSI: NY Season 4 1 2008-06-18 08:49:32 5685595 Heroes Season 2 11 2008-06-14 11:16:38 5685586 Heroes Season 2 11 2008-06-14 11:16:26 5685433 Heroes Season 2 11 2008-06-14 11:07:29 5685422 Heroes Season 2 11 2008-06-14 11:06:58 5631590 Heroes Season 2 9 2008-06-11 09:43:25 5631587 Heroes Season 2 9 2008-06-11 09:43:11 5558884 Heroes Season 2 5 2008-06-07 10:04:17 5558881 Heroes Season 2 5 2008-06-07 10:03:56 5539768 Heroes Season 2 1 2008-06-06 08:49:43 5539760 Heroes Season 2 1 2008-06-06 08:49:18 5066621 Bones Season 3 6 2008-05-07 07:28:03 5065986 Bones Season 3 6 2008-05-07 06:38:07 5065979 Bones Season 3 6 2008-05-07 06:37:34 5065943 Bones Season 3 6 2008-05-07 06:35:40 4529476 Battlestar Galactica Season 4 1 2008-04-06 07:55:44 4529472 Battlestar Galactica Season 4 1 2008-04-06 07:55:15 4529429 Battlestar Galactica Season 4 1 2008-04-06 07:52:55 4529420 Battlestar Galactica Season 4 1 2008-04-06 07:52:34 4529410 Battlestar Galactica Season 4 1 2008-04-06 07:52:02 3422364 Stargate Atlantis Season 4 17 2008-02-16 12:21:24 3422252 Stargate Atlantis Season 4 17 2008-02-16 12:11:19 3329029 Stargate Atlantis Season 4 16 2008-02-11 07:35:37 3328928 Stargate Atlantis Season 4 16 2008-02-11 07:32:11 Thank you in advance for adding the lost points to my account and considering a solution to avoid this issue. ofankhau

waterlilybarb

We do have a system. Just because episodes show up multiple times in your viewing history does not mean you have been charged multiple times for it. Our system is 2 points per episode. Those 2 points are good for 30 clicks and up to 24 hours on either server. Changing to theater mode should not affect your points, in fact, it is what we recommend for optimal viewing. Your account will be looked into and you will be reimbursed for lost points. Please make sure to pay attention to your point balance at the beginning & end of your viewing so you can keep track of any that are charged in error. Thank you for your feedback. ~Barb

amh83843

Hi there... I just used my last 2 points to try to watch S1 Ep5 of House. The video wouldn't open when I clicked the first 2 times, and when I clicked the third time, I got the insufficient points message. Can I get my 2 points back, please? Viewing history: 5977356 House Season 1 5 2008-07-03 12:58:53 71.161.11.191 5977355 House Season 1 5 2008-07-03 12:58:36 71.161.11.191 Thank you for your help.

walt526

Good afternoon, Based on this viewing history of duplicates, I believe that I should be reimbursed 93 points (1 point for the X-Men, 2 points for everything else). I believe that I have excluded all of the episodes that were free at the time (Babylon 5, Farscape, etc.). My username is "walt526" Thanks ===== 5924935 Doctor Who Season 4 12 2008-06-29 17:41:29 67.166.141.195 5924873 Doctor Who Season 4 12 2008-06-29 17:30:20 67.166.141.195 5887376 Battlestar Galactica Season 4 7 2008-06-26 17:26:03 67.166.141.195 5887367 Battlestar Galactica Season 4 7 2008-06-26 17:24:02 67.166.141.195 5887323 Battlestar Galactica Season 4 7 2008-06-26 17:18:00 67.166.141.195 5887266 Battlestar Galactica Season 4 7 2008-06-26 17:05:52 67.166.141.195 5887089 Battlestar Galactica Season 4 6 2008-06-26 16:36:25 67.166.141.195 5886996 Battlestar Galactica Season 4 6 2008-06-26 16:21:15 67.166.141.195 5830223 Doctor Who Season 4 11 2008-06-22 16:14:10 71.137.192.68 5830221 Doctor Who Season 4 11 2008-06-22 16:14:03 71.137.192.68 5830219 Doctor Who Season 4 11 2008-06-22 16:13:49 71.137.192.68 5636305 Doctor Who Season 4 9 2008-06-11 17:46:13 67.166.141.195 5636220 Doctor Who Season 4 9 2008-06-11 17:31:52 67.166.141.195 5636152 Doctor Who Season 4 9 2008-06-11 17:24:05 67.166.141.195 5635882 Doctor Who Season 4 8 2008-06-11 16:47:11 67.166.141.195 5635867 Doctor Who Season 4 8 2008-06-11 16:45:28 67.166.141.195 5635866 Doctor Who Season 4 8 2008-06-11 16:44:51 67.166.141.195 5635801 Doctor Who Season 4 8 2008-06-11 16:37:14 67.166.141.195 5561708 Doctor Who Season 4 6 2008-06-07 14:15:09 67.166.141.195 5561548 Doctor Who Season 4 6 2008-06-07 13:57:12 67.166.141.195 5455251 Doctor Who Season 4 4 2008-06-01 15:42:46 67.166.141.195 5455206 Doctor Who Season 4 4 2008-06-01 15:34:43 67.166.141.195 5408491 House Season 4 14 2008-05-29 17:01:35 67.166.141.195 5408473 House Season 4 14 2008-05-29 16:58:18 67.166.141.195 5408424 House Season 4 14 2008-05-29 16:52:12 67.166.141.195 5297844 Deadwood Season 3 1 2008-05-22 08:55:35 67.166.141.195 5297505 Deadwood Season 3 1 2008-05-22 08:26:22 67.166.141.195 5296879 Deadwood Season 3 1 2008-05-22 07:31:31 67.166.141.195 5195129 X-Men Season 4 13 2008-05-15 13:35:22 67.166.141.195 5194930 X-Men Season 4 13 2008-05-15 13:11:06 67.166.141.195 5114603 House Season 4 7 2008-05-10 10:58:58 67.166.141.195 5114563 House Season 4 7 2008-05-10 10:54:41 67.166.141.195 4982341 House Season 3 17 2008-05-02 03:47:54 67.166.141.195 4982284 House Season 3 17 2008-05-02 03:43:57 67.166.141.195 4847668 House Season 2 23 2008-04-23 16:21:58 67.166.141.195 4847580 House Season 2 23 2008-04-23 16:10:35 67.166.141.195 4808233 House Season 2 15 2008-04-21 12:34:25 67.166.141.195 4808137 House Season 2 15 2008-04-21 12:24:20 67.166.141.195 4787041 House Season 2 9 2008-04-20 11:09:01 67.166.141.195 4786956 House Season 2 9 2008-04-20 11:02:38 67.166.141.195 4773846 House Season 2 6 2008-04-19 19:06:24 67.166.141.195 4773808 House Season 2 6 2008-04-19 19:03:06 67.166.141.195 4773753 House Season 2 6 2008-04-19 18:57:23 67.166.141.195 4677902 House Season 1 22 2008-04-13 14:43:08 67.166.141.195 4677795 House Season 1 22 2008-04-13 14:32:32 67.166.141.195 4658496 House Season 1 20 2008-04-12 11:46:14 67.166.141.195 4658486 House Season 1 20 2008-04-12 11:45:26 67.166.141.195 4658393 House Season 1 20 2008-04-12 11:38:47 67.166.141.195 4658385 House Season 1 20 2008-04-12 11:38:03 67.166.141.195 4657881 House Season 1 19 2008-04-12 10:59:26 67.166.141.195 4657782 House Season 1 19 2008-04-12 10:52:29 67.166.141.195 4656307 House Season 1 17 2008-04-12 08:51:59 67.166.141.195 4656250 House Season 1 17 2008-04-12 08:47:10 67.166.141.195 4654272 House Season 1 13 2008-04-12 06:26:17 67.166.141.195 4643318 House Season 1 13 2008-04-11 15:07:56 67.166.141.195 4619797 House Season 1 12 2008-04-10 12:01:29 67.166.141.195 4619627 House Season 1 12 2008-04-10 11:50:56 67.166.141.195 4618941 House Season 1 11 2008-04-10 11:06:13 67.166.141.195 4618918 House Season 1 11 2008-04-10 11:04:44 67.166.141.195 4600987 House Season 1 9 2008-04-09 14:33:03 67.166.141.195 4600986 House Season 1 9 2008-04-09 14:32:52 67.166.141.195 4600976 House Season 1 9 2008-04-09 14:31:37 67.166.141.195 4600773 House Season 1 9 2008-04-09 14:10:09 67.166.141.195 4600761 House Season 1 9 2008-04-09 14:09:17 67.166.141.195 4600380 House Season 1 8 2008-04-09 13:31:03 67.166.141.195 4600291 House Season 1 8 2008-04-09 13:24:16 67.166.141.195 4600280 House Season 1 7 2008-04-09 13:23:25 67.166.141.195 4580970 House Season 1 7 2008-04-08 14:26:48 67.166.141.195 4580457 House Season 1 5 2008-04-08 13:41:41 67.166.141.195 4580454 House Season 1 5 2008-04-08 13:41:32 67.166.141.195 4580453 House Season 1 5 2008-04-08 13:41:32 67.166.141.195 4208564 House Season 1 6 2008-03-22 14:15:21 67.166.141.195 4208550 House Season 1 6 2008-03-22 14:14:19 67.166.141.195 4187457 House Season 1 1 2008-03-21 18:36:35 67.166.141.195 4187167 House Season 1 1 2008-03-21 18:12:47 67.166.141.195 4187163 House Season 1 1 2008-03-21 18:12:25 67.166.141.195 4187159 House Season 1 1 2008-03-21 18:11:54 67.166.141.195

waterlilybarb

Just because something shows up more than once in your viewing history does not mean you have been charged more than once for it. Please take note of how many points you have at the beginning and end of any viewing period so you can be sure of any lost points. It is up to the administrator in charge of points as to how many you will be reimbursed.

dannixx

6027163 Desperate Housewives Season 1 3 2008-07-07 12:58:10 24.118.61.121 6027159 Desperate Housewives Season 1 3 2008-07-07 12:57:38 24.118.61.121 dannixx I'm just having trouble cuz I think the site went down. I believe it's only 4 points I need reimbursed. [ Last edited by dannixx at 7-7-2008 05:02 ]

zhang2000

reduce 4 points ...

jazzie13

I have lost my points while trying to watch brothers and sisters. The episodes just kept dropping out and now I have no points left. I have been charged to watch episode 15 twice and 16 once, but have still not managed to see either The same happened with Jericho, look how many times I was charged for episode 1 and I have only seen it once... Please help, because now it wont let me watch anything.... 6029364 Brothers & Sisters Season 1 16 2008-07-07 19:11:47 122.109.117.253 6029025 Brothers & Sisters Season 1 15 2008-07-07 18:15:55 122.109.117.253 6028684 Brothers & Sisters Season 1 14 2008-07-07 17:16:36 122.109.117.253 6028675 Brothers & Sisters Season 1 15 2008-07-07 17:15:49 122.109.117.253 6025823 Brothers & Sisters Season 1 11 2008-07-07 10:51:12 122.109.117.253 6014239 Brothers & Sisters Season 1 8 2008-07-06 14:40:54 122.109.117.253 6014176 Brothers & Sisters Season 1 8 2008-07-06 14:30:52 122.109.117.253 5599346 Jericho Season 2 5 2008-06-09 14:20:50 122.109.117.253 5599314 Jericho Season 2 5 2008-06-09 14:17:33 122.109.117.253 5574830 Jericho Season 2 1 2008-06-08 08:11:41 122.109.117.253 5574736 Jericho Season 2 1 2008-06-08 08:06:28 122.109.117.253 5574407 Jericho Season 2 1 2008-06-08 07:46:30 122.109.117.253 5573391 Jericho Season 2 1 2008-06-08 06:32:01 122.109.117.253 5572402 Jericho Season 2 1 2008-06-08 05:35:47 122.109.117.253 5572281 Jericho Season 2 1 2008-06-08 05:30:01 122.109.117.253 5572276 Jericho Season 2 1 2008-06-08 05:29:43 122.109.117.253

waterlilybarb

FYI, the number of times an episode shows up in your viewing history does NOT equal the amount of times you have been charged for it. It only indicates how many times you clicked on the episode. The Adminstrator will be able to determine how many point you are owed. In future, just for your own reference, keep track of your points at the beginning and end of your viewing session. It will enable you to know exactly how many points you have been charged and if you have been overcharged for any episode.

jazzie13

Is there something more that I need to do in order for the administrator to see how many points I have lost??? Sorry, just not sure what to do now...

lemhgd

6023408 3 Lbs. Season 1 5 2008-07-07 07:07:31 80.145.237.217 6023391 3 Lbs. Season 1 5 2008-07-07 07:06:07 80.145.237.217 6023385 3 Lbs. Season 1 5 2008-07-07 07:05:45 80.145.237.217 6023384 3 Lbs. Season 1 5 2008-07-07 07:05:43 80.145.237.217 6023381 3 Lbs. Season 1 5 2008-07-07 07:05:28 80.145.237.217 5830052 The 4400 Season 3 10 2008-06-22 15:59:36 85.181.107.56 5830048 The 4400 Season 3 10 2008-06-22 15:59:26 85.181.107.56 5830044 The 4400 Season 3 10 2008-06-22 15:59:17 85.181.107.56 5805533 Army Wives Season 2 1 2008-06-21 03:03:58 85.181.98.1 5805530 Army Wives Season 2 1 2008-06-21 03:03:47 85.181.98.1 5676052 Jericho Season 2 1 2008-06-14 03:57:38 85.181.123.143 5676050 Jericho Season 2 1 2008-06-14 03:57:30 85.181.123.143 5606128 Jericho Season 1 4 2008-06-10 02:17:14 85.181.71.81 5606097 Jericho Season 1 4 2008-06-10 02:16:03 85.181.71.81 5606088 Jericho Season 1 4 2008-06-10 02:15:29 85.181.71.81 5605956 Jericho Season 1 4 2008-06-10 02:07:43 85.181.71.81 5605955 Jericho Season 1 4 2008-06-10 02:07:34 85.181.71.81 5605391 Jericho Season 1 3 2008-06-10 01:23:20 85.181.71.81 5605377 Jericho Season 1 3 2008-06-10 01:22:10 85.181.71.81 Thank you so much for this thread. You're really doing a great job with trying to keep everybody happy. Since I haven't figuered out exactley how or when i am loosing points, I'm not sure, whether these need to be restored. If yes: I have lost about 30. Thanks for your consideration...

basalix

6117602 Arrested Development Season 3 3 2008-07-14 15:59:22 24.82.186.101 6117574 Arrested Development Season 3 3 2008-07-14 15:56:50 24.82.186.101 6117569 Arrested Development Season 3 3 2008-07-14 15:56:02 24.82.186.101 6117568 Arrested Development Season 3 3 2008-07-14 15:55:49 24.82.186.101 6117523 Arrested Development Season 3 3 2008-07-14 15:47:11 24.82.186.101 6117521 Arrested Development Season 3 3 2008-07-14 15:46:28 24.82.186.101 6117520 Arrested Development Season 3 3 2008-07-14 15:47:07 24.82.186.101 6117324 Arrested Development Season 3 3 2008-07-14 15:18:17 24.82.186.101

waterlilybarb

Sorry I didn't reply sooner - I've been out of town. You shouldn't have to provide any other information. The admin has access to accounts so that's no worry.