I have cleared my cache/history/files and I still can't view shows. This is exactly what happens. The show completely downloads, then after a minute or so, it "pauses". It says it is "communicating" at 99%. Sometimes after a couple of minutes the shows starts playing again, but then it just happens again and again and again and it would take hours to finish one episode. I have used this site for over a year and never had problems before. What could possibly have happened? I have fiber optic internet connection, so it isn't my speed. How can I contact a VIP rep to help me in this matter? I'm sooooo very sad!