shinny

If you find that data streaming does not always seem to work the way it should, there are a few things you should know that might help you make it work.

• Check the system requirements. (See below the System Requirements) Particularly make sure you have the correct browser type and version. Also, make sure you have the updated version of Flash player.
• Make sure you are on a Broadband connection such as T1, Cable, WiFi, or FiOS. Streaming was not designed to work with Dial-up or ISDN Internet connections. You can check your speed here --> http://speedtest.net/
• Check your Anti-virus or security software. Sometimes this can interfere with Streaming.
• Streaming is usually slowed if you try to stream data while your computer is doing a security scan or update.
• Make sure nothing else is running on your computer while streaming. Streaming uses a lot of your computer resources and other Flash applications and programs will compete for the computer's resources and slow down your computer and interfere with the live stream.

If you are experiencing issues while viewing the Live Stream, such as pages not loading, blank screen, hearing audio but no video, the video is choppy/jerky or video freezes, please ensure that you are using a supported operating system and browser and your version of Flash is the latest version.

Check your version of Flash player for updates. (Ver 10.1 at least)

http://www.adobe.com/software/flash/about/

Supported operating systems:

• Windows XP, Windows Vista, and Windows 7
• Mac OS 10.4 or newer

Supported browsers:

• Google Chrome (Can be downloaded from this link)
• Internet Explorer 7.0 or newer. (Can be downloaded from this link. Available for Windows Only)
• Firefox 3.0 or newer. (Can be downloaded from this link for both Windows and Macintosh.)
• Safari 3 or newer. (Can be downloaded from this link for Macintosh only)

Chrome, Internet Explorer, Firefox and Safari are the browsers we officially support and all are A-grade browsers. For the best experience with these features, we encourage you to use a supported browser. Google Chrome has intergrated flash which automatically updates to latest flash version, this may lead to better flash streaming perfomance.

Other operating systems may work but we will not be able to offer the same support in the forum as supported OS's and Browsers.

• **  If you get the "stream not found" message, please refresh the page and try again. It sometimes takes several tries, but nearly every show that has been reported     
      with this error is working fine.
  
• **  Also, if an episode stalls part way through, take note of where it stalled, refresh the page, restart the show, let it connect, then drag the loading bar to approximately   
      where you left off.  You have 30 attempts per 24 hours on your initial points.

Once you have followed all of the above guidelines we recommend that you test your connection on one of our free shows located here --> Free Shows

[ Last edited by waterlilybarb at 3-8-2014 01:14 ]