tarlee

Hi I purchased 20F$ on November 11th and got the confirmation from paypal (I can provide transaction id in an email), but appear not to have had the 200 points added. It's peculiar as I was sure they were there right after but now they're not, and it's not in the transaction log. As I said, I have the transaction id from paypal and it's gone through my account.  Please can you fix this asap? Thanks

[ Last edited by tarlee at 11-16-2008 10:42 ]

tarlee

Hi Sinead
Thanks for your reply. To respond to your questions:

1) I only have one log-in and have always used the same one.
2) Even though I have bought 20F$, it is not showing up on the "acquire VIP service" page.  It says I have 0F$ - even though I bought 20 last week.

Not quite sure what that means!  I hope someone can get to the bottom this soon. Never had any problems before.
Cheers