me too
i have been having the exact same problem for 2 days and am getting very frustrated! I have used the instant customer service thing twice and still have had no progress. The first time I was told that the servers were fine so I spent a lot of time reinstalling realplayer, firefox, etc. the second time i was told it was the servers and please try again later. but it still isn't working!!!
please can i have some guidance on this? it really is very frustrating.
