shinny

Hi Lise and welcome to the site. It doesn't really matter where you are, so that won't be an issue. Have you made sure your connection speed is correct and increased your timeout seconds? You can do so by: 1. In RealPlayer, click the Tools menu, and then select Preferences. The Preferences box opens. 2. In the Category pane, click Connection. 3. Under Network Time-out, increase the time-out settings by 10 seconds. 4. Click OK. 5. Try to play the clip again. 6. If you still have problems, increase the time-out settings by another 10 seconds and try again. Keep trying until the clip plays or it becomes obvious that increasing the time-out settings will not resolve this problem. Increasing this time also increases the time you wait for a time-out message to appear. Let me know how you get on.

shinny

The only thing that I can suggest is a clean reinstall of Realplayer. You just uninstall it and then reinstall it. Generally speaking, if you have tried everything else from RealPlayer Troubleshooting Guide (Solutions & Tips) and none of that works, we recommend a reinstall of Realplayer. That speed is fine. I'm using my USB Broadband connection today and it's the same speed as you have. It works fine.

shinny

Hi Lise, no problem at all. Come back and let us know if that helped or not (so we can get our thinking caps back on!!) Shinny

shinny

Lise, try this for me. Open Realplayer, go to File => New => New Web browser. Open up the episode you want to watch. From the top status bar cop the address of that episode. Paste it into the Web browser you opened in realplayer. Does this load better? Come back and let me know.

shinny

Lise, you can't trust what your Service Provider tells you what you *should* have. I use this website to check my real broadband speed: http://www.broadbandwatchdog.co.uk/speed-test.php It's very accurate.

shinny

Wow, that's not good. What speed are you supposed to have? I have a 3mb Broadband connection but I only every get about 2.5mb. It's really fast though, so I don't mind.

shinny

shinny

Wow, that is some difference.

shinny

Well, therein lies your problem Lise. 64bps is the equivalent of dial up speed! Definitely do contact them. My brother lives in Melbourne and I know they had some issues with their connection speed a while back, but it's sorted now.