shinny

The one thing I would say is to make sure you speed is set correctly. That only happens to me when the connection speed has changed. To do so, do the following in Realplayer: 1. Click the Tools menu, and then select Preferences. The Preferences box opens. 2. In the Category pane, click Connection. 3. Click the Test Connection button, then the Perform Test button to determine your current connection speed. 4. Click the Update button to set your minimum bandwidth preference. 5. Click OK. 6. Try to play the clip again.

shinny

That's very strange. Try opening it in Real Player instead (Blue R down the right hand side of the panel, right click on that and you will see the option to watch in Real Player) Let me know how you get on !

shinny

I'm not sure what you mean by it doesn't deliver as soon as you stop playing. Do you mean it's not loading, i.e. the red bar is not showing the load of the episode? I just played it there and it's working. Stopping and restarting but that's because of the Server issue we have at the moment and we are recommending to people to pause the show and let it load. Maybe elaborate a bit more so we can try to understand precisely what the issue is. Thanks.

shinny

I have to admit that I'm still not 100% clear what you mean. What I would suggest is that when you open the show, pause it and let it load until the bar is about 1/4 to 1/2 the way red.

shinny

As Jim said you must be on the flash site since you mentioned EU and US servers. The realplayer site just has one icon which is the R for Realplayer. You know that we are having server issues at the moment? We have no US server and all capacity is on the EU server. So, during peak times, it's going to be a lot slower. This is why I'm advising you to let it load for a while before you start watching it.

shinny

Yeah, we've raised it with lbjedward already and he said they will change it when they have time. I agree that it's confusing.

shinny

No problem. Are you using public Wifi? I would imagine that would grind to a halt around peak times. I would suggest you get your own broadband connection. Flash files are big and take up a lot of bandwidth so using a Public connection, during peak times, is not a good idea.