Hi there, sorry to hear you are having trouble. I know this may be an obvious question, but have you tried the solutions in this thread? =>
VIP Help!!~ Real Player & Other Problems?? (Easy Tips & Fixes) and this thread? =>
MAC Users See Here:
When it's not a server or universal problem, it's usually a process of elimination for the user. Have a read through those threads, try the suggestions and let us know how you get on.
Thanks.
