It's been a full week now since the new site design was introduced, and
despite a torrent of comments,
nothing has been done to address the problems. Most users have been patient and super courteous with their suggestions. But polite respect has not resulted in any improvements. To distill the comments down to the most important issues, we have the following:
1)
refer
black background with
white lettering
2) Return to the essential "recent updates" list with the "more" button leading to the "last 50 updated episodes" page
3) More extensive viewing logs with a "search" function and which don't bloat up with repeated entries every time you hit 'pause"
4) season/episode + title indicators when watching an episode to end the guessing game as to where you are in the season
5) Make up your mind; is this a Movie site or a TV site? Combining the two creates impossible clutter
LBJedward, your obsession with smartphone users ignores the fact
that most users are viewing on laptop, desktop or larger iPod-type devices. To
achieve your smartphone objective, you have abandoned and betrayed the far
greater number of users who, quite honestly, couldn’t care less about watching
TV or movies on a telephone. If the computer vs smartphone incompatibility is
so great, wouldn’t it make more sense to create a separate site for
small-screen users rather than destroy the proven functionality for everyone else?
This new format’s tools won’t even allow you to implement a “forum” button. The much loved, user friendly,
fully functional ‘old’ VIPTV user interface is clearly superior to what we are now
burdened with.
If you had presented us
with a site upgrade which improved performance and usability, we would all be
cheering you on with glowing comments and rave reviews. As you may have
noticed, this has not been the case. Having read all the postings since the
changeover, I’ve yet to find any positive comments. None! Just an endless train
of polite suggestions for improvements. But let’s face it, lbjEdward, the
length of time it will take to re-code this new UI to implement all those
improvements and approach the refined elegance of the old site…well, it may
outlast the patience of your users. If I were a first-time visitor to the new site,
I would probably feel frustrated confusion, lose interest quickly and surf on.
Besides, the webpage looks like an amateur undertaking. Your vast content library
remains unseen, buried beneath the rubble of a chaotic, non-intuitive interface. But I suppose
we can all take heart that it looks better on a telephone. Admit it– this is an
experiment, and we, the users, remain the lab rats forced to bear the
consequences.
Why don’t you give us a
concrete time estimate as to just how long we must wait for this UI to regain
the features we loved but have lost? Be honest with us, please. Don’t just solicit suggestions, implement them.
But always keep in mind the overwhelming advantages of a roll-back to the
previous site format, the user-preferred ‘old’ VipTV. Down the road, once you
actually have an “improved” (and de-bugged) product for us to use, we can look at
upgrading the system.
Move us forward, Edward,
not backwards.
