padrole

I have lost 16 points since the switch from real player because of "stream_not_found". I like the new player but find it difficult to get a refund when both servers give me the same error message. I have followed the instructions and send the details to the PM. I have sent 3 PMs, left 2 messages with live CS and it has been over 6 weeks now and still no reply. Could you someone tell what else could I do to receive refund? Thank you

padrole

Thank you for your quick reply. I have read about the glitch, so what I have done is send the same message twice. Once with the box checked (to save in my outbox) and once without the box checked (to workaround the glitch). The messages are still bold. I understand they have not been read, but what would be a reasonable period of time for response? Thank you

padrole

Thank you for your reply I have done everything that was asked and it has been 21 days and still no reply. What can I do next to get refunded my lost points?