i have tried all of the things mentioned before posting my comment
i have been a member of the site for over a year and suddenly these problems have just started - i loved the site before this happened
nothing has changed - im using same laptop, same broadband, always use firefox not IE, no probs with other sites
i dont have the time to be posting the viewing history to get the points back & to be honest im not that fussed about the money
i feel i have had my moneys worth in the past with all the great shows i have watched
thanks for all the help & suggestions but im just gonna stop using the site - its not worth the hassle its causing
guess i'll just have to buy the boxsets of all my shows!!!!