Reply 2922#2922 bala's post
Thanks, but I'd be wishing the cable company the luck. If they mess up again, I'll drive over and have a fit in the office over their incompetency. My threshold for stupidity has gone down greatly of late and I'm not taking crap from anyone. I've found that if I am firm yet polite, I get better customer service and will often be switched over to someone higher up on the "food chain" who can actually help me, and will generally throw in some extra incentives for my inconvenience. No more being a doormat - not that I really was, but I've definitely become more assertive lately.