waterlilybarb

This is the place to report any errors you come across while watching shows. The problems can range from a missing episode, out of order episodes or seasons, and video/audio lag, including if the picture or sound disappears completely. Once you have reported the problem a mod will then confirm that the problem exists and add the problem episode into the table at the bottom of this post. After a problem is confirmed, points will be awarded. Members will get 4 points (2 for the episode problems and 2 for reporting the bug) for each bug reported - including bugs reported on free shows. If a bug has already been reported, but is not on the table, members will receive 2 points. Once on the table, no points will be awarded.
The information we need you to include is quite simple.
SHOW - the title of the show you were watching.
EPISODE - which episode it was. Please include the name & number.
SERVER - which server you were using - EU, US, HD, or Mobile
DEVICE - what type of device you are using to view - computer, tablet, smart TV, etc.
PROBLEM DETAILS - Be sure to include times of when the problem occurs (very important for video/audio lag).
** Please only post errors that are impacting your ability to view the episode. Minor Audio/Video glitches should not be posted here and will not be recorded on the table. You are welcome to post incorrect title names, inaccurate pictures etc also however they will not be recorded on the table.

**To request reimbursement for lost points, please send a PM to lbjedward, as explained in post #1 here.**

Error Reporting Thread
Date Added	Show	Episode	Problem Details	Device	Server	Last Checked
15-Feb-15	Agatha Christie's Marple	Season 6	All of Season 6 is missing		EU/US/HD	12-Dec-15
18-Aug-15	Aquarius	1x09/1x10	1x09 & 1x10 these are both 1x10. 1x09 "Why?" is completely missing		EU/US/HD	12-Dec-15
03-Aug-15	Backstrom	1x13	Same as 1x12		HD only	12-Dec-15
15-Feb-15	Castle	7x13	Wrong Show. Baby Daddy 4x06 is listed		HD Only	12-Dec-15
07-Mar-15	Charlie Brooker's Weekly Wipe	Season 3	All of Season 3 is missing		EU/US/HD	12-Dec-15
15-Feb-15	Danger 5	Season 2	All of Season 2 is missing		EU/US/HD	12-Dec-15
19-Mar-16	Daredevil	2x07	Wrong episode. It's a repeat of 2x04		EU/US/MOB	19-Mar-16
03-Jul-16	Faking It	3x10	Episode is missing		US/HD/MOB	03-Jul-16
10-Dec-15	Fargo	2x09	Episode is in fast forward	N/A	HD only	10-Dec-15
04-Sep-15	Flashpoint	3x01/3x02	Are repeats of 2x14/2x15. Suspect all of Season 3 to be the same		EU/US/HD/MOB	12-Dec-15
16-Jun-16	The Girlfriend Experience	1x10	same episode as 1x09. HD server is correct.		EU/US	16-Jun-16
27-Dec-15	Haven	5x26	missing		EU/US/HD/MOB	27-Dec-15
07-Mar-15 03-Aug-15	Law & Order	6x21 10x13	Picture goes to black from approx 19:01 to 19:14 Incorrect episode. Showing L&O SVU		EU/US EU/US	12-Dec-15 12-Dec-15
15-Feb-15	Law & Order Criminal Intent	8x08	Freezes completely after 2:28 minutes		EU/US/HD	12-Dec-15
03-Jul-16	Law & Order: Special Victims Unit	1x06	Incorrect episode. Showing 11x06 "Spooked".		US	03-Jul-16
15-Feb-15	Mike & Molly	5x09	Plays 5x08 instead		EU/US/HD	12-Dec-15
16-Feb-15	Monsters v Alien	1x08 to end	Missing		EU/US/HD	12-Dec-15
11-Mar-15	New Girl	4x19	is a repeat of 4x06		HD only	12-Dec-15
30-May-15	Our Girl	1x02-1x05	1x02: is a duplicate of 1x01; 1x03: is actually 1x02; 1x04: is actually 1x03; 1x05: is actually 1x04; 1x05 is missing		EU/US/HD	12-Dec-15
15-Feb-15	Plebs	Season 2	All of Season 2 is missing		EU/US/HD	12-Dec-15
05-Aug-16 10-Dec-15	Project Runway	Season 13 Season 14	Episode 13x02 is missing. Episode 13x01 was a special, which we have, but the real 1st episode of the season is missing Episodes 14 and 15 missing	N/A	EU/US/MOB	05-Aug-16 10-Dec-15
02-Apr-16	Rogue	Season 4	Episode 1 is actually episode 11 of season 3		EU/US/HD/MOB	02-Apr-16
14-Dec-15	The Returned	Season 2	Wrong series - This is the French series. The US series season 2 episodes are missing	N/A	EU/US/MOB	14-Dec-15
07-Mar-15	SAF3	Season 1	Missing episodes 1x12 through to 1x20		EU/US/HD	12-Dec-15
07-Mar-15	Still Open All Hours	1x01	1x01 on VIP is actually the Pilot. 1x01 is therefore missing		EU/US/HD	12-Dec-15
10-Dec-15	Supernatural	11x03	Audio and Video are out of sync - HD ok	N/A	EU/US	10-Dec-15
18-Mar-16	The Magicians	1x09	Incorrect episode. Showing an episode of The Shadowhunters.		HD only	18-Mar-16
27-Oct-15	The Practice	4x10	Video is missing, but audio plays.		EU/US	12-Dec-15
21-Nov-15	Transparent	1x06	is only correct in HD. EU & US are episode 1x08		EU/US	12-Dec-15
10-Dec-15	Without a Trace	7x20 7x24	7x20 is completely missing 7x24 is a duplicate of 7x23		EU/US	10-Dec-15
16-Feb-15	Wizard v Aliens	1x09-1x12 Season 2 & 3	Season 1 from 1x09 - 1x12 plus Season 2 & 3 are missing		EU/US/HD	12-Dec-15

[ Last edited by waterlilybarb at 8-5-2016 00:05 ]

waterlilybarb

It was an error, and has been added to the table. You are more than welcome to request reimbursement for lost points by sending a PM to our site Admin. I have added the link to post #1.

waterlilybarb

Which server were you using? Please see post #1 for all the info needed for us to check. I JUST checked that episode and the picture was fine for me, so knowing which server and what type of device you are trying to view on would be helpful.

waterlilybarb

I am still seeing no distortion in the picture. What kind of device are you using to view? I'm testing on my laptop.

waterlilybarb

Only the HD server plays the Atlantis episode. The EU & US servers have the correct episode.

waterlilybarb

Try a different browser - like Firefox. Others have had success with that.

waterlilybarb

Sorry about that. I've added it to the table in post #1.

waterlilybarb

The HD version is the only one that is incorrect. Both the EU & US servers have the correct episode.

waterlilybarb

Thanks for reporting. From what I can tell, the show hasn't even premiered yet. It's set to premiere on July 15th, but I see some other sites have the 1st episode up already. Added to the list.

waterlilybarb

I just rechecked, and you are correct. I thought I had checked them when you (at least I think it was you) reported them last week (though I can't find your post about it). Another member posted about it too. Not sure how I missed that they were the same. Might have checked the wrong episodes.

waterlilybarb

No, sorry. They're not fixed. Thought I had said that, but re-reading my reply, I see I didn't. lol I added the error to post #1 earlier though. Now that they're on the list, the techs will know it needs fixing. Feel free to post again or PM me to remind me, or one of the other moderators, to check it again in a day or two for you.

waterlilybarb

I just checked episode 1x10 - Marco, which is the one I'm assuming you're talking about. I tested it on all 4 servers (EU/US/HD/Mob) and it played without any problems. You have 30 attempts per 24 hours on your initial points. If that isn't sufficient, please provide more details so we might be able to assist you, such as what device you are using to access the site, and the operating system. For reimbursement of points, please read the instructions in post #1 of this thread.

waterlilybarb

Sorry if this is an obvious question, but are you using the mobile site: http://m.viptv.net/? I don't have an iPad to test on, but will ask one of the other moderators who does to check it. I checked the episode on the mobile site on both my iPod Touch and an Android phone with no problem. If you haven't already, you might want to check out this thread.

waterlilybarb

Just adding - my iPod Touch is 4th gen, so I'm still using iOS 6.1.6 (it doesn't support anything higher), and it is compatible with the site.

waterlilybarb

Thanks for reminding me to check. They are fixed, and are different episodes now. I'll update the chart.

waterlilybarb

Sorry about that. I'll add it to the list. I think someone did report it, but I accidentally deleted the post when trying to reply. I forgot that they mentioned 2 episodes weren't working. I've also checked the rest of the episodes, and they all seem to be different. Since I don't watch the show, I don't know if they are in the correct order, but would assume they are.

waterlilybarb

I just checked Extant, and it is the correct episode on the US, EU, and Mobile servers, so you should be able to watch it within the 24 hours. The HD server is an episode of Suits, which I will add to the list.

waterlilybarb

Quote:

Originally posted by Piper222 at 8-2-2015 20:45
Just as a reminder (because the bug still hasn't been fixed and isn't even listed in the table on the first page of this thread) Dollhouse season 1: The first uploaded episode titled "Ghost" is ac ...

I'm sorry I missed your post earlier. I see Sinéad replied, but I'm sure she didn't realize the errors weren't on the list - likely because they were on the old list that was accidentally deleted. I have now added them to the table in post #1, and awarded you points. Thank you for taking the time to report the error.

waterlilybarb

Since the error does not affect anyone's ability to view the episodes, I am not adding them to the table.

waterlilybarb

We changed the criteria for errors a few months ago so that if an error doesn't interfere with one's ability to view an episode, it doesn't go on the list. You are still welcome to post those errors, as some might prefer to find a different source because of something like format. There are enough real issues for the techs to sort out. We figure they do their best to use good sources, so minor issues aren't really worth the time and effort to find a different source.