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Bought F$ which did not show up for exchange in my viptv account

Bought F$ which did not show up for exchange in my viptv account

I purchased $20.00 in F$ today from friendvista, and they do not show up in my viptv account for exchnage. I would not like a refund necessarily, just would like to access my account and get my $20.00 so I can start watching shows. Have been a customer for a while, this is my first speed bump. Please help. Username: "bamaboard". Purchase receipt: "4847-3492-7920-6999"

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