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Streamling Help and FAQ's Threads

Reply 1#1 woothdye's post

Hi, we thank you for your suggestions, and as Barb stated we may not keep the Real Player site (so for now it doesn't make sense), it is undecided at this point. As far as combining the threads, the "VIP HELP- Real Player" (which was originally called VIP HELP-Real Player Quick Tips & Fixes) and the "Real Player Troubleshooting Guide", deal with separate Real player issues. The latter pertains to issues with Real Player itself, the former pertains to Real Player quick fixes for issues & error messages that come up when watching on VIPTV. It was meant to be quick fixes that members could easily find before having to go into real players preferences or calling your internet provider (which is what the Real Player troubleshooting thread covers). Maybe combining them is a good idea, but I wouldn't throw Flash player in there, Flash is a separate player and I wouldn't want members to use Real Player fixes for their Flash player. "How to Use This Forum-a Complete Guide", is one thread where you can go and find an explanation for all the major threads/boards and click on them without having to go through each board, it has had some out of date threads, but I've slowly been cleaning out the old and adding the new."Helpful Forum Explanation" is a diagram that explains a members personal menu, really the two are not related. We are just trying to make it as easy as possible for our members to find the help they need, I'm sure streamlining would neaten things up a bit, but having threads that are easy to identify for newcomers is also important. I'm not saying that there may be a more efficient way, but we do the best we can, to be as helpful as we can. Thank you for your thoughts, we welcome suggestions & you do have some good ideas, some of them we've tried and they haven't panned out. But it's always nice to have another point of view, thank you again. [ Last edited by gypsiegirl66 at 7-21-2011 05:36 ]

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