annebasso

So, I bought 20 F$ to exchange on VIPTV. I've done this so many times without ever having a problem, but somehow this time, I accidentally exchanged 10 F$ instead of 20 F$ which gave me 80 points instead of 200. Now, I could exchange the other 10 F$ for another 80 points, but then I've essentially lost 40 points! I have PM'd two people regarding this issue, who have helped with issues in the past, but have heard back from neither of them in days. Is there a way to undo the exchange? Please help! Thank you.

annebasso

Thank you so much for your reply. That's the first person I sent a PM to on 8/31 as soon as I realized I'd made the error. I still haven't heard back.

annebasso

The second person I messaged was Zhang2000 on 9/2 I haven't heard back on that one either.

annebasso

I didn't see his name anywhere, I just had a PM from something he helped me with a long time ago, and thought maybe he could still help. I sent an email to lbjedward, but still haven't heard back. About how long does this kind of thing usually take? I mean, I wan't in any rush or anything, but it's been over a week since I started this.

annebasso

Thank you, Milks. I'm not a very vocal member, but I've been using the service a long time, and recommend it often. I'm a pretty loyal member, and just want to get the most points for my F$ that I can.

annebasso

And that OB icon is amazing! Love that show!

annebasso

Thank you. Unfortunately I've still had not reply to my PM or my email. I'm disappointed that it's taking so long to hear back.

annebasso

Thank you so much for taking care of that for me!