i contacted customer service and was told to do the following :
I: 23:55:09
i was wondering why every show of army wife's on the USA severs fast fwd ?
I: 23:55:36
this is in season 1
No.1-Customer-Support : 23:55:50
Sorry you are experiencing problems, but let's see if we can't help you figure out what the issue might be. First please visit these two threads and try the solutions offered there.
No.1-Customer-Support : 23:55:51
http://www.friendvista.com/forum/viewthread.php?tid=799
No.1-Customer-Support : 23:55:52
http://www.friendvista.com/forum/viewthread.php?tid=1194
i went to the thread that said do this :
Suggestions That May Help Your Viewing Experience
Here are a few suggestions that may help you with your viewing experience by being a temporary solution to your issues.
1. Try viewing the episode from the other server. From my own experiences, I've found that since the recent updates and or upgrades to the site that lately the US server is giving a few connection/timeout errors and so (until this has been addressed) switching to view the shows on the EU server has avoided them. But I've also heard that the opposite has been working for other viewers as well. So try testing which is currently the better server for you by viewing an episode of the available Free Shows on each server.
2. If you have not been launching the video in RealPlayer after the web version window has popped up I suggest you do so. When the video first launches go the RealPlayer logo on the bottom right hand corner and select to 'Play in RealPlayer' or 'Play in RealPlayer Theater Mode'. (This seems to usually to solve time out error messages.)
3. Pausing the video to allow buffering. If having done suggestion 2 and connection pauses occur I would suggest initially pausing the video after it first loads and taking a few minutes to allow it to buffer enough that you will be able to view the episode smoothly without any communication delays.
4. Skip to where you last left off. If you do still get a timeout issue you do not have to wait for the episode to play all the way through to view it. You can try to figure out/judge where you were and skip ahead by clicking on the tracker and dragging it to where you judge you've left off. This will skip up onto the point you leave the tracker and start buffering and loading the episode from there on. (Sort of a FF)
(Note that if you have launched the video to 'Play in RealPlayer' or 'Play in RealPlayer Theater Mode' you do not have to x-out the window if timeout or connection issues occur. You can just simply click the play button and it will start to load and then buffer the episode and simple use the steps noted in suggestion 4 to FF your way through the episode. I think this might even help avoid not going against your 30 click limit of viewing a show within a 24hr time frame.)
Personally, I find that a combination of these suggestions usually allows smooth viewing.
I hope these suggestions help you in your overall viewing experiences as they have done for mine, and I do apologize for your inconveniences. [ Last edited by waterlily barb at 6-8-2008 13:08 ]
i did all of that way before i contacted customer support can any one please help me it seem like i am just wasting my money watching shows in vip that i can not make ends meet when every show fast fwd .......
can someone please help me
Thank you
HWST4
