frustration and thanks
HI Milks26. I am posting a copy of a PM I just sent to Stone and zhang2000. I did receive a PM from you a day or so ago, but as you'll see, I prevented my reply from getting to you. I appreciate the info you have shared for helping new folks like myself, especially this recent piece about checking the "save copy to outbox" when sending a PM.
"I have been trying to get my donation acknowledged and my VIP status active, points credited, etc. I had been sending you and zhang PMs, but I was checking the "save a copy in outbox" when I sent those messages.
It has taken me 4 days to find out that by checking that box, I was preventing the PMs from being sent. I only found out because a moderator posted this information somewhere on this website today and I just accidentally found her post (milks26 on the "getting donations verified" posts--thank you Milks26!)
I think you and the other administrators could save yourselves a lot of work if you arranged this website so that when people make a donation on paypal, they are automatically emailed detailed instructions from you explaining exactly what to do next, how to find things on the website, how and to whom to send PMs or how to log on to forums and or discussions when they have problems.
I have managed to find things here only by a sort of "hit or miss" stumbling around on this website, or because someone PMed me and told me what to do after I asked questions on the various forums. It should not be that complicated and confusing to find out things for a new person.
From the postings I've seen, this is a common problem for new peopleI
I just figured out that my points have been credited to me, and for that I thank you. I don't know if that's because of the PMs I;ve sent requesting help or if it wouldv'e happened anyway. I am now going to attempt watching some VIP level videos.
Sorry to unload on you, but the experience so far has been frustrating. I do appreciate the assistance of everyone who spends their time assisting.
Jenn
