african.queen

To whom it may concern I have been subscribing to your services now for the second time and had problems with getting the episodes to work the first time and thought if I tried to get the unlimited membership that I hopefully would experience no problems. Almost everytime I click on an episode a window will come up and tell me its invalid if it is not that it is so slow that I have tried some of the other episodes but it is still the same thing. I have paid for unlimited viewing for a month but get an error message for several days now the error message reads "The number of demands you have made today has reached 100. the upper limit of your membership rank 99" Now when i signed up and paid you it was for unlimited viewing and i am not getting that and have several other problems with the episodes. I have tried several times trying to talk to your online assistant but they never reply. i don't even know why they are there. Please let me know when you will be rectrifying this situation. I have paid 21 euro for unliited viewing and have probably only gotten half a month if not less due to all the interuptions, the slowness the windows coming up reading invalid and the telling me that i cannot view to to the fact that i have reached my limit.....i paid for a service that had no limit. Sincerly African. Queen

african.queen

I have given your cs over 20 min to respond there has been non..I have repeated the question and post i have here for the last 2 months and have waited for over 20 min and they are still to respond. I have used real player before I used your service as well as firefox. I am well aware you can hit stop and play over and over gain without having to close the window.. I just have to wait forever for it to buff or it just stays at a percentage for over 15min...now I wonder how much longer i have to wait. and yes i have tried both the us and europe servered . I am using firefox and the 10.5 realplayer. I have waited for it to fully buff that is not the problems i have with it. How can I wait for it to buff if it gives me an eror that it is invalid or that I have gone over my limit I have paid for a member ship that has no limit...it it then false to advertise that it is unlimited if there is a limit...I have paid for that service. I don't think that this is fair tht is happening to me. i enjoy the show and the quality is great but when it comes to the delivery and limitations when ones pays for a service that has none it is pathetic

african.queen

"She can sign out and watch anything in the free section as a guest." I don't want to have to sign in to the free section .... i am a paid member I am a flight attendant and don't always have the time to watch... i have a day off today and tomorrow and this is just messed up...ther is nothing in the free section i want to watch..... I am a paying member....the 99 clicks or whatever you want to call it should be corrected my speed is correct cause when i sign it to a differnt internet provider it ask me about the connection speed before hand so that is not the problem either

african.queen

you seem to want to put this blame on everything else and these things are not the problem...the information and advertisment for services you send out is incorrect and that you cannot provide the services as promised...this is now getting more than frustrating...the other error messages has nothing to do with connection there are even times the window comes up just black and at the bottom left hand corner says its DONE so please help me understand how this is a realplayer problem when I have the latest updat of Realplayer ...I also use firefox...my connection speed is the same..and i paid in FULL for an UNLIMITED service for one full month

african.queen

Thank you... I do hope you can have this problem sorted out soon... I travel daily and have a few days off of which I watch my favourite TV shows to relax... it is quite frustrating when trying to watch something and having paid for a service getting that many problems. it is no fun and definetly not relaxing

african.queen

Well I will just say this... i have done everything you have mentioned here even before submitting these issues to you. I am not stupid neither am I dumb...these kind viewing I have done way before I came across your website.... Without having to pay for the service...Ive never had any of these issues...just had to put in a little more effort to get all the video together and I think i will stick to that as it is less frustrating and at least I AM NOT PAYING FOR FALSE ADVERTISING AND PAYING JUST TO FRUSTRATE AND IRRITATE MYSELF WITH A NON SERVICE. Thanks but No Thanks.. I AM DONE WITH THIS BS :@ :@ :@ :@ :@ :@ :@ :@ :@ :@ :@