deanna_ware

I have been having problems viewing on the site for the past 3 days now. I have checked my bandwith coonection, connection speed,and internet service provider and I have tried letting the shows load for longer periods of time yet they still stop constantly to the point that I can barely finish watching them it is so annoying. They skip, stop, pause and have digital deterioration in some of them. These things have happened in every episode I have watched in the following : Supernatural, Without a Trace, Jag, and Crossing Jordan. Are you having site problems? I have been a member for months now with no problems and LOVE this site otherwise. PLEASE HELP!

deanna_ware

Oh....yes I am using Firefox for my Browser and Real Player to watch them.

deanna_ware

Thank you for the quick response,but unfortunately it didn't help. I had done most of those things already from reading previous posts on this site in the past when I have had problems and it has helped but not this time. The video did play on the test site (fyi). It seems like it just started after a recent update to Firefox (v.3.0.5)....could there be an issue? Also, I'm using a MacBook so I have Real Player v.11.0.1 but I have checked the software and it is up to date. My husband is having the same problems on his PC and we did the troubleshooting as well and it didn't help either.

deanna_ware

So far...nothing is working. My husband is pretty computer savvy too and we are not having any luck. I'm curious if this is helping out Slikvic?? Or if anyone else is having problems?? I hate to be negative, but it will be many sad days for me if I can't resolve it and can no longer use your site.

deanna_ware

The clean uninstall you just wrote up....does it apply to MAC? The reason I ask is because MAC simplifies things and doesn't have any of the file folders or system files you just named off. Usually to uninstall in MAC you just delete it from the Applications folder. Thanks for the help!

deanna_ware

I am still having problems....at this point are you looking into the problem or what is going on since we have not had another response from a moderator? Now it is very frustrating and I'm not happy with the service. If administration is not trying to resolve the problem than I would like a refund of what I have remaining and would like to cancel my service.

deanna_ware

That seems to have worked so far for me, thanks! The link you provided gave a download for version 10 instead and reinstalling version 11 which I did before and it seems to have made a difference. Thanks!