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LOG IN PROBLEMS

Problem with account

Hi I seem to be constantly hvaing problems with my account, and that I will either have to try and load a show various times and get and error message INVALD - TV etc. or in the middle it says that there is a problem with the connection to the server and I have to download the file again.  As a result I have been charged for uploading the same show over and over again.  Can you tell me how I can get the credti back for all these shows, I really only have watched one time.  This is obvious by my log, which I am sure somewhere there can access.

Thanks

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