Subscriptions are not being added to my profile

elvislolalee

Newbie

Rank: 1

1^# Big Middle Small Post at 2-27-2023 13:37 Author Only

Subscriptions are not being added to my profile

I have purchased a few subscriptions in the past month - about 250 days worth, but none of them have been applied to my account and currently it says "no subscription". All my purchases are listed in the purchase history. Can someone fix this please?

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waterlilybarb

Barb

Super Moderator

Rank: 8 Rank: 8 Rank: 8 Rank: 8

Just float...

Commander

2^# Big Middle Small Post at 2-28-2023 11:12 Author Only

Reply 1#1 elvislolalee's post

Hello. Sorry about the delay. I just sent an email to Amin directing him to your post. He should check into it within 24-48 hours.

Remember to KISS......Keep It Simple Stupid!

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lbjedward

Administrator

Rank: 9 Rank: 9 Rank: 9 Rank: 9 Rank: 9

3^# Big Middle Small Post at 2-28-2023 15:51 Author Only

Hello,
I am sorry that credit card payment sometimes can not process due to its risk management policy which we can not control, please try our paypal payment.
Don't worry, failed payments don't charge your card.I saw you have paid via paypal, thanks for your support.

We keep improving services for you.

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