stone

These days many of our friends have reported that they have lost their VIP points while watching the videos . Firstly , we are sorry to hear that , and we would surely do our best to help you out with the lost points . Secondly , Points are charged according to your clicks , that is , you can click on the same episode for as many as 3o times within 24 hours . Here is solution: To play videos in Realplayer itself(click Realplayer icon in popup window) and click " Pause" and " Play" button on Realplayer in watching videos. In this way, our system only record one time click. If you have lost your points , just put down your username and the sum of points lost . You should provide the watching history in your post here , so we can follow the checking procedure .Once checked , we would get your points back for you .ANd extra POINTS would be awarded for your feedback and participation. Best wishes here and Good Luck ! Your Admine

waterlilybarb

It must have changed, because the last time the issue was raised, LBJ assured us that people could use either server within the 24 hours & the 30 clicks. It may have changed when we changed the US server. At least we know now, so hopefully people will pay attention to which server they are using. Sorry for the inconvenience.

bala

So instead of pm you we will just post our information here-isn't there some privacy issue here since some member uncomfortable post what shows they watch if they lost their points?. How often will you check this topic? When will refunds be done-weekly or Daily? Sorry clear few questions on this.

Milks26

Great questions Bala. I'm sure other users might have the same concerns However, I think the reason for this thread is to limit the amount of pms that the Admin receieve and to ensure that nobody's pm is overlooked by accident. But, again great questions. [ Last edited by Milks26 at 5-3-2008 00:47 ]

bala

i understand that as a member i few questions about this-i personally have no problem using this topic but others might

Milks26

Co Visadiva21 he/she could not find this thread. This is my viewing history for Ugly Betty which I lost 28 points on; 4905074 Ugly Betty Season 2 13 2008-04-27 07:22:06 86.154.187.131 4905064 Ugly Betty Season 2 13 2008-04-27 07:21:33 86.154.187.131 4905044 Ugly Betty Season 2 13 2008-04-27 07:19:58 86.154.187.131 4905018 Ugly Betty Season 2 13 2008-04-27 07:18:26 86.154.187.131 4904997 Ugly Betty Season 2 13 2008-04-27 07:17:05 86.154.187.131 4904984 Ugly Betty Season 2 13 2008-04-27 07:15:30 86.154.187.131 4904964 Ugly Betty Season 2 13 2008-04-27 07:13:55 86.154.187.131 4904906 Ugly Betty Season 2 13 2008-04-27 07:09:27 86.154.187.131 4904894 Ugly Betty Season 2 13 2008-04-27 07:08:57 86.154.187.131 4904856 Ugly Betty Season 2 13 2008-04-27 07:05:50 86.154.187.131 4904852 Ugly Betty Season 2 13 2008-04-27 07:05:35 86.154.187.131 4904824 Ugly Betty Season 2 13 2008-04-27 07:03:43 86.154.187.131 4904813 Ugly Betty Season 2 13 2008-04-27 07:02:43 86.154.187.131 4904795 Ugly Betty Season 2 13 2008-04-27 07:01:10 86.154.187.131 4904769 Ugly Betty Season 2 13 2008-04-27 06:59:06 86.154.187.131 4904737 Ugly Betty Season 2 13 2008-04-27 06:57:16 86.154.187.131 4904729 Ugly Betty Season 2 13 2008-04-27 06:56:35 86.154.187.131 4904713 Ugly Betty Season 2 13 2008-04-27 06:55:05 86.154.187.131 4904685 Ugly Betty Season 2 13 2008-04-27 06:53:00 86.154.187.131 And today I lost 14 points on Greys Anatomy even though i've still not watched it; 5025634 Grey´s Anatomy Season 4 13 2008-05-04 23:59:48 212.183.136.194 5025550 Grey´s Anatomy Season 4 13 2008-05-04 23:54:59 212.183.136.194 5025532 Grey´s Anatomy Season 4 13 2008-05-04 23:52:42 212.183.136.194 5025527 Grey´s Anatomy Season 4 13 2008-05-04 23:52:21 212.183.136.194 5025481 Grey´s Anatomy Season 4 13 2008-05-04 23:49:23 212.183.136.194 5025374 Grey´s Anatomy Season 4 13 2008-05-04 23:42:06 212.183.136.194 5025341 Grey´s Anatomy Season 4 13 2008-05-04 23:39:14 212.183.136.194 5025330 Grey´s Anatomy Season 4 13 2008-05-04 23:38:03 212.183.136.194 5025282 Grey´s Anatomy Season 4 13 2008-05-04 23:34:13 212.183.136.194

KaitlynReynolds

I only lost four points, so basically not worth mentioning when I see what others already lost. It happened when I switched to the US server after the European one had **** up on me for the second time... My viewing history: 4897167 Grey´s Anatomy Season 4 12 2008-04-26 22:00:36 217.232.110.207 4897152 Grey´s Anatomy Season 4 12 2008-04-26 21:59:57 217.232.110.207 4897135 Grey´s Anatomy Season 4 12 2008-04-26 21:59:20 217.232.110.207 I am actually glad there is now a thread for those kinds of things. It gives members finally a real place to go when this happens instead of doing it in PMs with one of the Admins. Great idea! **edit Dognxtdoor** Even masking curses is not really proper here..please keep it friendly for everyone..thanks

dora47au

I EMAILED ADMIN AS I WAS TOLD BUT STILL HAVE NOT HAD 14 POINTS RESTORED HOW LONG DOES IT TAKE PLEASE I LOVE THIS SITE ITS GREAT DORA 47AU

01torres

It nomarlly takes about 24 hours to get a reply if this amount of time has already passed I would suggest that you pm the admin again and sure you matter will be resolved in the near future. Please take into account that the admins are in a different time than most of us (they are in China I think) and that it may take longer than what is expected. Here are some points to tide you over (You can convet these into VIp points via this board) Ps Please Do Not Use Caps as much as it makes it hard to read.

jasty44

Hi, my watching history below, wanting to watch bones but it hanged on me.. try to reload it but cant view so have to reload the whole website. 5196582 Bones Season 3 14 2008-05-15 17:16:34 202.156.14.74 Rgds Jasty

lsoneale

I lost 2 points trying to watch Ugly Betty Season 2 Episode 16. Please help. Thank you! 5257323 Ugly Betty Season 2 16 2008-05-19 18:23:44 118.92.165.178

vietbeat

how u check viewing history?

earthtoeve

11 shows in total, 10 shows per page, 1/2 Home, Prev, [1] [2] Next, End, Go to page Request No. Show Episode Viewed at IP 5414984 Lost Season 4 10 2008-05-30 03:50:41 88.114.104.224 5414967 Lost Season 4 11 2008-05-30 03:49:25 88.114.104.224 5414944 Lost Season 4 6 2008-05-30 03:47:49 88.114.104.224 5357201 Everwood Season 1 2 2008-05-26 08:55:13 88.114.104.224 5356707 The Tudors Season 1 1 2008-05-26 08:14:45 88.114.104.224 5356551 The Tudors Season 1 1 2008-05-26 08:02:13 88.114.104.224 5356351 The Tudors Season 1 1 2008-05-26 07:44:50 88.114.104.224 5356268 The Tudors Season 1 1 2008-05-26 07:38:04 88.114.104.224 5354926 Reno 911! Season 1 1 2008-05-26 05:53:11 88.114.104.224 5353618 Reno 911! Season 1 1 2008-05-26 04:26:13 88.114.104.224 11 shows in total, 10 shows per page, 1/2 Home, Prev, [1] [2] Next, End, Go to page I was awarded 10 points while waiting for vip status to be updated and watched some shows but the 100 points I purchased are not there anymore with the 10 free points i should have 94 left by the number of vip shows that I have watched. My account is earthtoeve. thanks for your help.

tedhowell

If this is the way it has been working I am as sure as I can be that I have lost a ton of points, tiring BOTH servers... I have done this many times since bing a member, because I have read on this fourm that I can use ether server, just as long as its in the 24 hours period ... I guess we (I) have been miss informed. I am not sure how I am going to figure out how many VIP points I have lost or if I even can now since I dont think the history goes back that far...let alone snow them here. Well heres hoping I don't lose any more VIP points but if so mark it up to lessons learned. All in all the service provided is still the best, bar none and I will continue to use this service as long as I can.. THANKS FOR A GREAT SITE.. T

bala

Quote:

Originally posted by vietbeat at 5-26-2008 20:32 how u check viewing history?

Go into member center and log-in on the side bunch of link-click viewing history link That's how you view it

lsoneale

Having had no response to my post and having not received my points back, I will no longer be using this website and will not be making further donations.

waterlilybarb

I'm sorry to see you go, especially over 2 points. I'd be more than happy to award them to you as forum points, but you'd still have to wait until a Sunday to convert them to points able to be used on the VIP site. You need a minimum of 10 points to convert, so I'll give you 4 points so you can convert them. I'm not sure if you'll be back to use them, but it's the best I can do for now. Also, anyone else who would like there reimbursements awarded as forum points that they can convert, please state so in your post. It might make your wait a little shorter, as it appears admin has been busy taking care of other important business.

Milks26

Sorry to see you go over 2 points as well.

waterlilybarb

Previously, one could use either server in the 30 click/24 hour limit. I'm not sure when this changed, but I'm fairly sure it was about a month or so ago when we changed servers. The only thing I can suggest is to take note of your point balance before you begin watching any shows, and if more than 2 points is deducted for 1 show, please do not hesitate to let us know. We are happy to reimburse even a few lost points. As for the delay in reimbursements, it could be caused by the earthquake and aftershocks that took place earlier this month in China. While the quake was not in the direct vicinity of where our Admins reside, it has been a major catastrophe and shock for the nation. Many people lost friends or other loved ones and others are doing what they can to help in any way they can. It's amazing that everything has been continuing to run so smoothly on the site considering what has happened, so I ask that members try to be patient. Your issues will be dealt with as soon as possible. Unfortunately, at this time, moderators only have the authority to award forum points, or we would have gladly stepped in to assist in this matter.

ecvb

Here is where I have had problems viewing. Can I get some points back?? 5370730 Brothers & Sisters Season 1 3 2008-05-27 05:54:48 99.241.162.42 5358201 Brothers & Sisters Season 1 3 2008-05-26 10:27:33 99.241.162.42 5358189 Brothers & Sisters Season 1 3 2008-05-26 10:26:12 99.241.162.42 5358177 Brothers & Sisters Season 1 3 2008-05-26 10:24:59 99.241.162.42 5358139 Brothers & Sisters Season 1 3 2008-05-26 10:22:09 99.241.162.42 5358069 Brothers & Sisters Season 1 3 2008-05-26 10:15:26 99.241.162.42 5390192 Without a Trace Season 3 18 2008-05-28 11:45:06 99.241.162.42 5390186 Without a Trace Season 3 18 2008-05-28 11:44:15 99.241.162.42 5390111 Without a Trace Season 3 18 2008-05-28 11:39:19 99.241.162.42 5390176 Without a Trace Season 3 17 2008-05-28 11:43:19 99.241.162.42 5389462 Without a Trace Season 3 17 2008-05-28 10:40:09 99.241.162.42 5358065 Brothers & Sisters Season 1 3 2008-05-26 10:14:46 99.241.162.42 5357575 Brothers & Sisters Season 1 3 2008-05-26 09:28:46 99.241.162.42 5357556 Brothers & Sisters Season 1 3 2008-05-26 09:26:51 99.241.162.42 5357531 Brothers & Sisters Season 1 3 2008-05-26 09:24:37 99.241.162.42 5357069 Brothers & Sisters Season 1 2 2008-05-26 08:42:26 99.241.162.42 5357040 Brothers & Sisters Season 2 2 2008-05-26 08:40:04 99.241.162.42 5373200 Brothers & Sisters Season 1 4 2008-05-27 08:48:45 99.241.162.42 5371747 Brothers & Sisters Season 1 4 2008-05-27 06:59:42 99.241.162.42 5358249 Brothers & Sisters Season 1 4 2008-05-26 10:31:44 99.241.162.42 5358145 Brothers & Sisters Season 1 4 2008-05-26 10:22:33 99.241.162.42 5328771 Ugly Betty Season 2 18 2008-05-24 10:20:24 99.241.162.42 5328602 Ugly Betty Season 2 18 2008-05-24 10:01:39 99.241.162.42 5286836 CSI: Miami Season 6 21 2008-05-21 13:56:39 98.173.211.230 5286812 CSI: Miami Season 6 21 2008-05-21 13:54:54 98.173.211.230 5222370 ER. Season 14 19 2008-05-17 11:27:10 99.241.162.42 5221153 ER. Season 14 19 2008-05-17 09:19:43 99.241.162.42 5218726 Ugly Betty Season 2 17 2008-05-17 05:55:34 99.241.162.42 5218584 Ugly Betty Season 2 17 2008-05-17 05:44:48 99.241.162.42 5218567 Ugly Betty Season 2 17 2008-05-17 05:43:51 99.241.162.42 5218481 Ugly Betty Season 2 17 2008-05-17 05:36:55 99.241.162.42 5207568 Without a Trace Season 4 15 2008-05-16 09:59:32 99.241.162.42 5207536 Without a Trace Season 4 15 2008-05-16 09:55:50 99.241.162.42 5206451 Samantha Who? Season 1 15 2008-05-16 08:07:31 99.241.162.42 5206139 Samantha Who? Season 1 15 2008-05-16 07:44:16 99.241.162.42 5205743 Samantha Who? Season 1 15 2008-05-16 07:11:29 99.241.162.42 5205348 Samantha Who? Season 1 15 2008-05-16 06:42:41 99.241.162.42 5204518 Samantha Who? Season 1 13 2008-05-16 05:38:49 99.241.162.42 5194681 Samantha Who? Season 1 13 2008-05-15 12:43:34 99.241.162.42 5194668 Samantha Who? Season 1 12 2008-05-15 12:42:24 99.241.162.42 5178932 Samantha Who? Season 1 12 2008-05-14 11:31:28 99.241.162.42 5127266 CSI Season 8 16 2008-05-11 07:25:45 99.241.162.42 5127253 CSI Season 8 16 2008-05-11 07:24:24 99.241.162.42 5082477 Battlestar Galactica Season 1 1 2008-05-08 07:36:44 99.241.162.42 5081920 Battlestar Galactica Season 1 1 2008-05-08 06:54:06 99.241.162.42 4956963 CSI: Miami Season 6 18 2008-04-30 09:58:01 99.241.162.42 4949212 CSI: Miami Season 6 18 2008-04-30 02:09:01 99.241.162.42 4947101 CSI: Miami Season 6 18 2008-04-29 23:12:12 99.241.162.42 4918177 Without a Trace Season 6 11 2008-04-28 03:39:28 99.241.162.42 4918173 Without a Trace Season 6 11 2008-04-28 03:39:18 99.241.162.42 4918172 Without a Trace Season 6 11 2008-04-28 03:39:16 99.241.162.42 4918170 Without a Trace Season 6 11 2008-04-28 03:39:15 99.241.162.42 4918169 Without a Trace Season 6 11 2008-04-28 03:39:11 99.241.162.42 4611640 CSI: Miami Season 6 15 2008-04-10 04:13:42 99.241.162.42 4611606 CSI: Miami Season 6 15 2008-04-10 04:12:16 99.241.162.42 4575574 CSI Season 8 12 2008-04-08 08:25:20 99.241.162.42 4574944 CSI Season 8 12 2008-04-08 07:56:34 99.241.162.42 4574874 CSI Season 8 12 2008-04-08 07:53:32 99.241.162.42 4574855 CSI Season 8 12 2008-04-08 07:52:44 99.241.162.42 4574789 CSI Season 8 12 2008-04-08 07:48:50 99.241.162.42 4574766 CSI Season 8 12 2008-04-08 07:47:11 99.241.162.42 4572544 Dirt Season 2 6 2008-04-08 05:52:40 99.241.162.42 4572523 Dirt Season 2 6 2008-04-08 05:51:12 99.241.162.42 4571474 Dirt Season 2 6 2008-04-08 05:01:41 99.241.162.42 4571470 Dirt Season 2 6 2008-04-08 05:01:30 99.241.162.42 4528921 Numb3rs Season 4 13 2008-04-06 07:26:01 99.241.162.42 4528917 Numb3rs Season 4 13 2008-04-06 07:25:41 99.241.162.42 4527473 Numb3rs Season 4 13 2008-04-06 06:14:51 99.241.162.42 4528046 Without a Trace Season 6 13 2008-04-06 06:40:13 99.241.162.42 4528040 Without a Trace Season 6 13 2008-04-06 06:39:51 99.241.162.42 4528031 Without a Trace Season 6 13 2008-04-06 06:39:15 99.241.162.42 4528030 Without a Trace Season 6 13 2008-04-06 06:39:14 99.241.162.42 4483210 Men In Trees Season 2 14 2008-04-04 05:15:18 99.241.162.42 4482997 Men In Trees Season 2 14 2008-04-04 05:06:08 99.241.162.42 4482921 Men In Trees Season 2 14 2008-04-04 05:02:24 99.241.162.42 4383269 Men In Trees Season 2 13 2008-03-30 12:50:25 99.241.162.42 4382349 Men In Trees Season 2 13 2008-03-30 11:40:08 99.241.162.42 4352667 Men In Trees Season 2 8 2008-03-29 03:43:35 99.241.162.42 4352636 Men In Trees Season 2 8 2008-03-29 03:42:20 99.241.162.42 4352589 Men In Trees Season 2 8 2008-03-29 03:39:49 99.241.162.42 4121917 How I Met Your Mother Season 3 12 2008-03-19 06:10:58 99.241.162.42 4121447 How I Met Your Mother Season 3 12 2008-03-19 05:52:49 99.241.162.42 4121438 How I Met Your Mother Season 3 12 2008-03-19 05:52:33 99.241.162.42 4121407 How I Met Your Mother Season 3 12 2008-03-19 05:51:41 99.241.162.42 4121032 How I Met Your Mother Season 3 12 2008-03-19 05:38:55 99.241.162.42 4120829 How I Met Your Mother Season 3 12 2008-03-19 05:33:49 99.241.162.42 ... there are more - you can see them in my viewing history if you need to see more. ecvb