chrisrose1

I bought 20 dollars worth of F$ to exchange for points yesterday evening - and that tranaction has gone through from a paypal notification that was emailed to me. After a lot of hassle it finally exchanged to points on VIPTV last night, which I could see on the screen. Just now, after logging in - the points have all disappeared. Also, the F$ have disappeared (although they are visable on the Friends Vista page). Some help would be great. Thank you.

codebreaker

Please send a PM to lbjedward with your confirmation of payment information.

waterlilybarb

Thanks for replying Jim. Reply 1#1 chrisrose1's post Codebreaker's advice is correct. Please follow the link he provided.

marydambrosi67

I purchased $30 in F$ through friendvista.com and paid using PayPal. The money came immediately out of my checking acct., but it does not show up on the payment logs in friendvista. How do I get the $30 in F$ applied to my VIP-TV account? Thanks, Mary

codebreaker

Use the link in post #2 to send a PM to the site administrator

waterlilybarb

Thanks again. I was in the midst of doing something else when I saw marydambrosi67's post.

chrisrose1

As requested have sent an reply to PM etc - but nothing has happened. How can I check that the message got through and that the F$ will reappear? Chrisrose

codebreaker

Check in your PM under tracking and if it is still Bold it hasn't been read that is as long as you didn't tick the save option

waterlilybarb

The save option has been removed, so that glitch is no longer an issue.

chrisrose1

Hi, I've had a response from PM (after sending confirmation of order) saying to check account - but account still has nothing in? Have logged in and out several times, checked against Friends Vista - still nothing. Have sent another note directly to PM saying this - but no response.. Chrisrose

waterlilybarb

It can take 12-24 hours to receive a reply due to the time difference.

chrisrose

IT has been over 24 hourse (and the weekend ) - but I've still not heard anything back? Can anybody advise? Thank you

waterlilybarb

I will send a PM to Admin on your behalf, directing him to this thread. Hopefully that will expedite things.

lbjedward

Hello, I have replied you in PM, please check. Thanks for your support.

gdi3

Pardon me for butting in, but that happened to me and I just refreshed the page and it was back.

chrisrose

Thank you to all those who helped me sort this out, Chrisrose

waterlilybarb

Glad we could be of assistance.