angelsj

Hello, I just tried to watch a show and got this message, "You have reached the max click-to-play number in 24hrs: 500, please upgrade your membership to continue watching or try again tomorrow." I'm not sure what this is about, we haven't watched anywhere near 500 shows in the last 24hrs, and we already have unlimited watching.

shinny

Hi there, it seems to be glitch in the system and will clear at 23:59 GMT. Just as a matter of interest, are you full VIP member? Thanks, Shinny

angelsj

depending on your criteria, but i believe so. we pay for unlimited viewing every month.

shinny

Hi there, yes you are VIP. Unfortunately there isn't anything you can do right now. It will clear at 23:59 (about 3 hrs 20 mins from now) but do send a PM to Ibjedward to let him know this happened to you. Use this link to do so => PM lbjedward I've given you a few forum points for the inconvenience also, these can be converted into VIP points.

angelsj

Will do, thanks

angelsj

It did not reset. sigh. Any other ideas??

dognxtdoor

If you have not done so already as suggested above please send the PM to LBJedward and he should reset that for you. Also I would suggest requesting 24 hours credit to your unlimited viewing. Let us know if you have any problems sorry about this.

angelsj

Live customer service fixed it for me!! Yeah! Thanks everyone

waterlilybarb

Wonderful! Thanks for letting us know.

delygirl

I just received this message as well, and I also have unlimited viewing. I just purchased more f$ and bought unlimited viewing again since mine is going to expire in a few days, but it didn't fix the problem any ideas? Customer support is not on line now and I did send them a message.

shinny

Hi there, unfortunately none of the moderators on the forum can fix an issue with the site. So can you send a PM to Ibjedward and he can fix it for you? Click on this link to send the PM => PM Ibjedward or keep an eye on the live CS. They are online now as I type this

delygirl

thank you will do

delygirl

tried customer service they just said to send an e-mail, Guess I'll try lbjedward, see if I get a response

shinny

Ok, let us know how you get on. Ibjedward is in China, so just bear that in mind.

tycoonworld

I am so fed up: this is the second time that this stupid max-click-sign appears!!!! And of course, just when I acquired unlimited watching...I know I have to send a pm to Ibjedward and I will also try to get it fixed by live cs - but it is soooo annoying!!!

bala

Well this first time i got it You have reached the max click-to-play number in 24hrs: 100, please upgrade your membership to continue watching or try again tomorrow." i only watch 5 episode yesterday

tycoonworld

I am mourning too as it has just happened to me for the fourth time!!!

bala

i got it reset by ibjedward send him a pm and he fixed it for me

lbjedward

I am sorry for this long annoying problem. Today we find where the bug is and fix it. Now we are back on the former rule: max 100 clicks in 24hrs.

tycoonworld

The same here I am soooo happy!!!