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Subject: New Viptv Site Discussion [Print This Page]
Author: bala    Time: 5-22-2009 05:08     Subject: New Viptv Site Discussion

I know there is a poll created by IBJ but i wanted discuss the new features of the new site What more can we ask
Author: slade01    Time: 5-22-2009 06:04     Subject: Reply 1#1 bala's post

I was hoping some new shows would have been included with the update. New site looks good though
Author: bala    Time: 5-22-2009 07:08     Subject: Reply 2#2 slade01's post

i'm sure added within next few days you need understand that last few months there busy test new system now that launched the new shows should added by end of next week would be my guess but please don't quote me on this as i'm not sure when they will get added.
Author: redsoxpatriot30    Time: 5-22-2009 07:14     Subject: Reply #3 bala's post

I talked to LBJ and he said they would be added within the next week. I couldn't wait at all for them to come last night...it was like being a 5-year old on Christmas Eve ! The only con I have with the new site is there may not be a picture of what's coming soon...it keeps us anticipating something.
Author: bala    Time: 5-22-2009 07:34     Subject: Reply 4#4 redsoxpatriot30's post

A lot member are unhappy about changes espically since some member can't watch the episodes since browser keep crashing. Some members don't like way episode organised back to front it's odd episode 22 at top when suppose to be at the bottom. A lot member prefer old design but that the problems changes you can't please everybody i suppose give few days member will accept it.
Author: suburbanite09    Time: 5-22-2009 10:04

well, the top 3 problems of the old site have all been made worse. So my 1st impression of the new site "FAIL". #3:show category fail. The old site had comedies in the drama section, dramas in the action section, and so on. I guess they technically fixed this problem, no more categories. #2: site speed fail. For a pay site, you would think you would be able to upgrade your equipment as your customer base grows. This new site reminds me of trying to look at websites using a 12k dialup modem on my moms computer 15 years ago. #1: viewing history fail. It used to drive me nuts that you couldnt sort the viewing history by show (as charming as it is digging through pages of history to find the last episode of a show you watched 7 months ago only to find your history has been deleted). The new history doesnt even have em sorted by date. IDK, maybe random is good? Aside from my top 3 fails, the new site looks good, all black and shiny. You just need to get microsoft to change thier page load error and network timeout pages to your new black shiny theme and you'll be all good.
Author: philryk    Time: 5-22-2009 10:27

Quote:
Originally posted by bala at 22-5-2009 15:34 A lot member are unhappy about changes espically since some member can't watch the episodes since browser keep crashing. Some members don't like way episode organised back to front it's odd episode 22 ...
Im the one who can't watch any shows as the pop up window crashes my browsers I've now tried 8 different browsers and 2 versions of realplayer and still no joy If anyone has any suggestions please respond on my thread. This is the only way I watch TV as my tastes are completely different to my husbands and my schedule means I am not here when my shows are aired
Author: philryk    Time: 5-22-2009 10:35

After looking at the posts on the poll thread there is a deffinate problem with the configuration of the new sites and Apple Mac machines. As several members report issues with it crashing browsers. Now as my husbands works just fine and he has a spanking new intel mac I am assuming that these are all non-intel (powerpc) macs and the links are not configured correctly. I have tried to contact CS online but no response at present
Author: waterlilybarb    Time: 5-22-2009 10:55     Subject: Reply 8#8 philryk's post

When you uninstalled Real Player did you clean uninstall? That makes a big difference.
Author: alexgirl    Time: 5-22-2009 10:57     Subject: apple user and new look

hi guys, absolutely loooooooooooooooove the new look! specially that now the episodes have names. The design is gorgeous! Congratulations!! unfortunately I am one of the mac users that have their browsers crashed everytime i trie to watch something. i really hope it is a fixable problem, because i would hate (better: it would crash my addicted heart) to not be able to use the site anymore. as a lot of the other users i've tried different browsers with the same results. the same thing happens with movieonlie.cc. i cannot watch any movies there from my mac. (mine is a new intel mac and it still doesnt work) hope it all gets fixed soon. again L O V E the new look!! (complement) and i have to agree with suburbonite08 about the viewing history. that also drives me crazy. it would make a lot more sensce if we could sort the viewing out by the shows. [ Last edited by alexgirl at 5-22-2009 11:01 ]
Author: philryk    Time: 5-22-2009 11:24     Subject: Reply 9#9 waterlilybarb's post

Yup fully clean ... removed app and plug ins before reinstall Looks like its new and old Mac's tho looking at alexgirl's post I will be gutted if it doesn't get fixed
Author: Sweetp    Time: 5-22-2009 16:17

Quote:
Originally posted by bala at 5-22-2009 05:08 I know there is a poll created by IBJ but i wanted discuss the new features of the new site
  • You can see what members are watching
  • Now you keep track how much points you been charged per epi ...
    • What more can I ask for..........well for the site to actually work!!
    Author: waterlilybarb    Time: 5-22-2009 16:47     Subject: Reply 12#12 Sweetp's post

    I'm sorry you and some others are having such trouble. It must just be some operating systems having problems. Today I watched the new So You Think You Can Dance episode and an episode of Castle.
    Author: bala    Time: 5-22-2009 21:27     Subject: Reply 13#13 waterlilybarb's post

    Yes please give it time we expected there would be some teething problem when site was launched and we were hoping our member who stuck with us for some time would at least be patient through these difficult times i'm sure the admins are working these problem and i'm sure in few weeks everything will be back to normal right now I'm sorry certain members are having problem espically member apple mac system.
    Author: bala    Time: 5-23-2009 02:15

    This is from the admin about the problem
    Quote:
    Updated on May 23: We are so sorry about issues of slow loading and browser crashed. The cause we convince is poor connection and communication capacity of our US server provider whose service is excellent before, resulting in lots of unexpected problems in database server and US source server. We have contacted them to check out and they said the problem can not be solved in short term. Our technical support work around the clock to optimize coding and move all sites hosted on US server to a brand-new server located in EU. Test results show that connection is normal now. But connection of US source server can not be improved right now. If your viewing experience is worsened via US server, please try EU server. We will still keep eyes on sites and do anything necessarily to solve any potential problems. I also appreciate you all for your great suggestions and advices. Please continue to post anything you want to say about improvement of new site. We seriously take your advices into consideration and will apply some that are brilliant and possible soon.
    Author: serena75    Time: 5-23-2009 02:24     Subject: Reply 15#15 bala's post

    Thanks for the update, Bala. I was wondering what was going on.
    Author: jerseyjules88    Time: 5-23-2009 03:35     Subject: "NEW" SIte & Service are Awful. I Want A Refund.

    Bala, you or your other moderators have not responded to my previous posting (see below). Please address my questions and reply to me asap, thank you: ===== Horrible!!! I cannot tell you how truly disappointed I am with the "NEW" site. For starters, for weeks you have been teasing us with this innovative, new site that was coming soon. There is nothing new here, all you did was copy the same web/design style you are currently using on your movie site (www.movieonline.cc). This site has become a waste of time. I'm very upset about this as I have been a big fan/user of your site since the very beginning and have spent a lot of money with you. Your decision to forgo function for style is very disappointing. For example, if I want to watch a season of a particular show why must I navigate through 3 or 4 pages to see all of the shows for that season??? Just list the available episodes for each season on one page like before!!! Same goes for FREE shows, just list the links to all available free shows in one easily accessible box. Who wants to waste their time waiting waiting for multiple pages/images to load??? And how are we supposed to know which new shows and episodes have been added without the color coding??? Seriously, (on the Home page) no one cares about which shows are "Playing Shows" and which shows are "Promoted Shows". Change the "Playing Shows" to "Coming Soon" and the "Promoted Shows" to "Newly Added" - this is a very simple fix that would take your IT Team less that 10 minutes and cause no down time whatsoever. You also failed to mention that with this "NEW" change you would no longer be providing service to Mac users. As you have already taken our money, will you be providing FULL REFUNDS to all Mac VIP Members who request them? It is highly unprofessional of you to reply so flippantly to members concerns by telling them: "...there [they] been working 2 months so you just have get used to it." This is not a FREE service. We (the VIP Members) pay you for a service. I certainly hope this is due to a language barrier. I FRANKLY DO NOT CARE HOW THE SITE LOOKS, I ONLY CARE THAT IT WORKS!!! I recently purchased an additional $100 USD worth of points from you. I have not yet used those points. Please tell me how to go about requesting a full refund and canceling my membership to your site. Thank you for you time and attention, I am sad it has come to this point.
    Author: bala    Time: 5-23-2009 03:44     Subject: Reply 17#17 jerseyjules88's post

    simple send a pm to the Admins ibjedward should take care of it [edited because member didn't like the smiley face ] [ Last edited by bala at 5-23-2009 12:48 ]
    Author: shinny    Time: 5-23-2009 04:15     Subject: Reply 17#17 jerseyjules88's post

    Hi Jersey, let me firstly say that Bala is not a moderator here but a contributing forum member. I'm sorry that you are having these problems and it seems to be a common issue across the board. Ibjedward did post this morning that there is a known issue with the US server and they are working on it as we speak. This is why the site is taking so long to load and why some people cannot log in at all. I understand your frustration, but would ask you to bear with us a little longer until we can get the server stable. As for your layout suggestions, please do feel free to send them directly to ibjedward as I'm sure he will welcome your feedback. Shinny
    Author: magic4u    Time: 5-23-2009 04:24     Subject: MY LITTLE RANT

    As allways a major change happens and everyone comes out shouting!! WHY not give it a few days let people behind the scenes who work VERY hard do what they do best and work on the modifications that can only be found out once the site goes live............................ GIVE THEM SOME SPACE PEOPLE
    Author: tycoonworld    Time: 5-23-2009 04:28

    Hi everybody, I am one of the members who were tortured by this uppopping sign to replay the show, but as I already said, one cannot expect everything to run smoothly right away.... AND I WAS RIGHT: I have been watching three shows so far WITHOUT ANY PROBLEMS I thought I might as well post something POSITIVE to keep everybody's spirits up!!
    Author: alexgirl    Time: 5-23-2009 04:31

    I am sorry but I have to say something, because the situation jerseyjules88 is in is almost the same as mine. I also just bough 30 US on points and was only able to use a few of them (I dont even know how much money I have spend in this site for the last 2 years). I am willing to stick around and wait to see if you guys will be able to fix this for us, but so far the answers have been really vague. I get some of the critic with the new site, but again I will be patient for a while and see if suggestions will be implemented. I agree with jerseyjules88 that for us VIP users, the service is a payed one (even if you called it a donation for legal pusposes) and we should be your main concern, to be honest. Bala, your answer to me was very offensive as if you guys didn`t care at all if you lose a paying member. I know that on forums things can get missinterpreted, but the smiley faces for me in this case were a slap in the face. Like "go ahead, just ask the admin for your points back and we are glad you are going". In a friendly enviroment that is this site, I would hope for more understanding also from your side for those of us who are frustrated with the changes.
    Author: bala    Time: 5-23-2009 04:32     Subject: Reply 21#21 tycoonworld's post

    Thank you for posting a positive comment it really means a lot when someone can say something positive. i also am able to watch the episodes with no problem, it's slow to load the page but i can watch the episode that's most important thing. 2 satisfied member only another 220,000 members to go
    Author: bala    Time: 5-23-2009 04:37

    Quote:
    Bala, your answer to me was very offensive as if you guys didn`t care at all if you lose a paying member. I know that on forums things can get missinterpreted, but the smiley faces for me in this case were a slap in the face. Like "go ahead, just ask the admin for your points back and we are glad you are going". In a friendly enviroment that is this site, I would hope for more understanding also from your side for those of us who are frustrated with the changes.
    See what i mean when i try to be helpful people start having a go at me. The smile face was me being nice. i'm sorry you took it the wrong way but like shinny pointed out i'm not a moderator i'm a member just like you.
    Author: codebreaker    Time: 5-23-2009 04:38     Subject: Reply 23#23 bala's post

    I'm always happy but am more happy the forum is a lot quicker today so make the 3 satisfied member only another 219,999 members
    Author: bala    Time: 5-23-2009 04:42     Subject: Reply 25#25 codebreaker's post

    that's good to hear
    Author: codebreaker    Time: 5-23-2009 04:48     Subject: Reply 26#26 bala's post

    Yesterday i tried to send a PM for the Monk Quiz 4 times before it went but the first time i didn't make a copy of the answers
    Author: tycoonworld    Time: 5-23-2009 04:48     Subject: Reply 22#22 alexgirl's post

    I am not trying to win the Nobel Peace Price, but alexgirl, what reaction do you expect, when there is an outcry of reimbursement, handing in membership - and all these other harsh and impatient statements after the new site had only been on for less than 24 hours??? With a laughing smiie involved I can't see a "slap in your face" Let us be patient and give them a chance, after all, loading speeds are almost normal again, several bugs have been fixed - THINK POSITIVE!!
    Author: bala    Time: 5-23-2009 04:50     Subject: Reply 28#28 tycoonworld's post

    it was a smile ( ) not laughing-i would never use the laughing one
    Author: tycoonworld    Time: 5-23-2009 04:53     Subject: Reply 29#29 bala's post

    Oh dear, I wanted to avoid the expression: "a smiing smiie", that is why I wrote "laughing"
    Author: shinny    Time: 5-23-2009 04:53     Subject: Reply 22#22 alexgirl's post

    We really appreciate your patience and I know it's not an ideal situation so I apologise for that on behalf of our admin team. I know they are working on it now as we speak so I expect to see some improvements soon. Shinny
    Author: bala    Time: 5-23-2009 04:55     Subject: Reply 30#30 tycoonworld's post

    Smile is different from laughing Smile means being nice Laughing means you are making fun of the person
    Author: tycoonworld    Time: 5-23-2009 04:59     Subject: Reply 32#32 bala's post

    Me foreign - for me laughing means something positivie, too - except you laugh about someone - so sorry!!! no offense meant
    Author: bala    Time: 5-23-2009 05:02     Subject: Reply 33#33 tycoonworld's post

    no need to kiss me Laughing can postive when you watch something but in context in this discussion the situation on here laughing wouldn't be appropriate i just thought i explain myself because everyone misunderstand my comment
    Author: jerseyjules88    Time: 5-23-2009 06:35     Subject: Reply 20#20 magic4u's post

    You have a very interesting philosophy regarding customer retention, Gary "Super Moderator". Shame on you! The folks here are not some random group of school children whining because we don't like what's being served for lunch. We are paying customers whose "donations" keep this site going. We were sold services that are no longer available at all (in many cases). It is NOT our fault that the proper beta testing was not done before the site went live. Perhaps a smarter approach for a "Super Moderator" would be to find ways to constructively address members legitimate concerns rather than focus on their own misguided "Little Rants".
    Author: rickman    Time: 5-23-2009 06:50     Subject: reply 35 # 35 jerseyjules88's post

    I second demotion your post. And moderators should moderate, not to instigate!!! This is for Bala a not so "smiley" smilies but not laughing! I said it before and I will say it again... I salute you Bala!
    Author: bala    Time: 5-23-2009 07:02     Subject: Reply 36#36 rickman's post

    thanks for the support you need understand that member is angry at the service after new update and needs someone blame and they think blame moderator will sort out this mess but it won't, the only people sort out this mess are admin as they actually know what the problem is.
    Author: shinny    Time: 5-23-2009 07:06

    I am closing this thread. Feedback on the new layout should be given in this thread: Poll: Do you like new look and new VOD system?(Updated on May 23)



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