1. The white layout is nice but needs some minor improvements. It has too much whitespace on larger screens and the episode lists need to be broken up slightly.
2. Movie rankings shouldn't be on the TV pages
3. TV rankings should be limited to top 5 and should be tabbed like on the movie site but I would suggest season (3 month period) instead of year as it's more relevant. So the tabs would be Week/Month/Season.
   
4. A recently updated tv shows list should be underneath the rankings list
5. The movie pages should have a similar ranking/updated list on those pages with ranking Week/Month/Year with recently updated below.
6. The recently updated lists should have a more page, that lists the last 50 shows updated, like on the previous site. This is a shortcut that I believe myself and most of the sites power users frequently accessed. This page was my bookmarked page for the entire time I have been using the site.
   

Here are a mock up of my suggestions:

Before

After

Black

Keep up the good work. Here's hoping my wishes will be heard! ">

1. When you type a query into the search field and select an item from the drop down box, it should enter that query and start a search without the user having to hit enter or return.
2. Add media query for screen over 1050 so number of points on account are visible next to user name. Allows users to prioritize their watching when they have low points.
   
3. Need to improve the recently updated sections accessibility. From what I can tell this is how your loyal & long standing users access the shows they watch. Updates often go over 20, meaning 48 hours away from the site leads to frustration and multiple clicks searching or viewing TV guide sites. This translates to navigating away from your site (the last thing you want a mobile user doing).
4. The star ratings everywhere are confusing. Only individual shows can be rated but this is not readily apparent. Also to add to that confusion this show has ratings for episodes that don't match what is shown for the season rating and then the show itself has no stars at all, making completely no sense. This is a minor problem but really needs to be streamlined in the future as ratings helps user conversion.
   
5. The free icon needs to be larger on the season page, similar to it's size on the episode page. Currently it just looks like a meaningless red dot. This has been fixed.
   
6. Genre should be listed in the information section on season pages. This is critical information for a viewer navigating straight from the front page looking for something new to watch to suit their mood. Especially important when hew shows are added to the site.
7. Visited links should be a different color on the season and episode pages so the user knows what has been viewed.
8. Episode title on episode page (where current points cost warning message is)
   

1. Latest episode list needed

2. Search in Logs for episodes watched needed.

3. Black color is much better

4. Message options need to be greater than 30 characters for title and 300 for content.  

5. Pop up screen was much better than current

   Once it was easy; now it is hard. Once it was beautiful; now it is not. Once it was fun; now… not so much. We mourn the passing of a cherished and familiar friend– the VIP interface. Pray for its return. Is what you have gained indeed worth the cost of what you have lost? We still love you, LBJEdward, but think carefully on what you have done. We are all holding our collective breath, waiting for this nightmare to end.

   It's been a full week now since the new site design was introduced, and despite a torrent of comments, nothing has been done to address the problems. Most users have been patient and super courteous with their suggestions. But polite respect has not resulted in any improvements. To distill the comments down to the most important issues, we have the following:

   1)  refer black background with white lettering

   2)  Return to the essential "recent updates" list with the "more" button leading to the "last 50 updated episodes" page

   3)  More extensive viewing logs with a "search" function and which don't bloat up with repeated entries every time you hit 'pause"

   4)  season/episode + title indicators when watching an episode to end the guessing game as to where you are in the season

   5)  Make up your mind; is this a Movie site or a TV site? Combining the two creates impossible-to-navigate clutter

   LBJedward, your obsession with smartphone users ignores the fact that most users are viewing on laptop, desktop or larger iPod-type devices. To achieve your smartphone objective, you have abandoned and betrayed the far greater number of users who, quite honestly, couldn’t care less about watching TV or movies on a telephone. If the computer vs smartphone incompatibility is so great, wouldn’t it make more sense to create a separate site for small-screen users rather than destroy the proven functionality for everyone else? This new format’s tools won’t even allow you to implement a “forum” button. The much loved, user friendly, fully functional ‘old’ VIPTV user interface is clearly superior to what we are now burdened with.

   If you had presented us with a site upgrade which improved performance and usability, we would all be cheering you on with glowing comments and rave reviews. As you may have noticed, this has not been the case. Having read all the postings since the changeover, I’ve yet to find any positive comments. None! Just an endless train of polite suggestions for improvements. But let’s face it, lbjEdward, the length of time it will take to re-code this new UI to implement all those improvements and approach the refined elegance of the old site…well, it may outlast the patience of your users. If I were a first-time visitor to the new site, I would probably feel frustrated confusion, lose interest quickly and surf on. Besides, the webpage looks like an amateur undertaking. Your vast library remains unseen, buried beneath the rubble of a chaotic, non-intuitive interface. But I suppose we can all take heart that it looks better on a telephone. Admit it– this is an experiment, and we, the users, remain the lab rats forced to bear the consequences.

   Why don’t you give us a concrete time estimate as to just how long we must wait for this UI to regain the features we loved but have lost? Be honest with us, please. Don’t just solicit suggestions, implement them. But always keep in mind the overwhelming advantages of a roll-back to the previous site format, the user-preferred ‘old’ VipTV. Down the road, once you actually have an “improved” (and de-bugged) product for us to use, then we can look at upgrading the system.

   Move us forward, Edward, not backwards.   

P.S. I have just discovered that you have/had a mobile site (m.viptv.net), at least as of 2015, while viptv.net was designated as 'the desktop site'. If this is true and you still have a separate mobile site, why did you trash the 'desktop' site? Or do you no longer have a mobile site, having merged the two with the intent of a single, universal platform (which didn't work out)? LBJEdward, your stated reason for this upgrade was Smartphone compatibility. If you do still have the mobile site, why not restrict the "upgrade" to that site only, leaving the desktop site untouched? If you don't still have the mobile site, why don't you get it back and restore viptv.net to the way it was?

   This is very confusing, and I wish to know the justification for screwing up our old favorite viptv.net, when a separate solution was available all the while. Someone, please, explain this to me. Am I missing something? 

[ Last edited by codebreaker at 10-27-2016 10:02 ]

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Author: codebreaker    Time: 10-27-2016 02:18     Subject: Reply 65#65 mrtimdillenbeck's post

The strange coding has made that hard so you need to put the P back and remove this titter . gif

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Author: Findel    Time: 10-27-2016 04:01     Subject: Reply 64#64 mrtimdillenbeck's post

Quote:

To achieve your smartphone objective, you have abandoned and betrayed the far greater number of users who, quite honestly, couldn’t care less about watching TV or movies on a telephone.

Don't mistake the vocal few with the majority. Just because those who are complaining the loudest are desktop users, it doesn't mean that they are the majority. 

Logically, those who are quite happy with the site now are far less likely to come to the forums and complain. 

Myself, I am a mobile user. I watch VIPTV on my smartphone, on my desktop PC in my study, and on my Chromecast (TV) using my smartphone to cast. Most of the time it's watching on my chomecast using my phone, or actually on my phone. 

The new interface is not ugly really. No uglier than the old one. Neither were/are beautiful from a design POV. The old one was also full of UI mistakes, but you folks were used to them, so it wasn't obvious to you. 

Saying all of that, I really hope that the management improves the site some more. Latest updated episode list, the viewing log search, prioritise TV shows over movies, etc etc. (I'm happy we have movies now too, just put them underneath TV shows). 

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Author: codebreaker    Time: 10-27-2016 04:12     Subject: Reply 68#68 Findel's post

To be honest I never had a problem watching the old site on my phone, tablet or smart TV but he should of gone the app route for mobile users and left the desktop site along and the fact I'm sure he already has other sites showing films why add the here as it's always been viptv not vipmovie

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Author: Findel    Time: 10-27-2016 04:20     Subject: Reply 69#69 codebreaker's post

Maintaining one site is far easier than maintaining multiple sites (1 for movies, 1 for tv shows, and 2 more for each to access on mobile). The new site works for all, it's just missing some features and implemented movies less than perfectly.

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Author: codebreaker    Time: 10-27-2016 04:26     Subject: Reply 70#70 Findel's post

He's been doing that for year and still has two all-rounder sites like the new VIPTV and one that has a desktop and mobile version like the old VIPTV so by doing the upgrade he has just lost the mobile version here

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Author: Findel    Time: 10-27-2016 05:37     Subject: Reply 71#71 codebreaker's post

Interesting. What are the other sites?

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Author: codebreaker    Time: 10-27-2016 05:43     Subject: Reply 72#72 Findel's post

Check your PM

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Author: mrtimdillenbeck    Time: 10-27-2016 06:29     Subject: Reply: Findel's posts #68 & #70

Quote:

 The new interface is not ugly really. No uglier than the old one. Neither were/are beautiful from a design POV. The old one was also full of UI mistakes, but you folks were used to them, so it wasn't obvious to you.
 Maintaining one site is far easier than maintaining multiple sites (1 for movies, 1 for tv shows, and 2 more for each to access on mobile). The new site works for all, it's just missing some features and implemented movies less than perfectly.

   I have no idea whether or not you have bothered to view the new site on your desktop machine, but I suspect you haven't. That you believe the new site is no uglier than the old one defies imagination. They are night and day. The old site was refined and had no obvious UI mistakes that I was aware of. Those UI mistakes you claim likely were only evident when using a mobile device, not a desktop, and you'll have to be far more specific if you expect me to buy that. Also hard to believe you find a glaring white background screaming at your eyes preferable to a black background. 

   What can not be argued is that a single platform is incapable of handling both a desktop and a mobile format. And while I agree that maintaining a single site is easier than handling multiples, I do not for a minute accept that justification when it means trashing the user experience for a substantial proportion of your audience. While you seem convinced of the plurality of mobile users, I think you might be overstating your case. In truth, only  LBJEdward is in a position to fact check either of us.

    But here is your most audacious of statements: "The new site works for all, it's just missing some features and implemented movies less than perfectly."  I don't know if we are even evaluating the same website when you come up with a whopper like that. Are you kidding me? Seriously? "Just missing some features"? There's an brazen understatement if ever I've heard one. Have you not bothered to read all the other posts in this thread? It's not just "missing some features", it's had its functional heart and soul ripped out, leaving a hollow, dysfunctional shell in its place. As far as "implemented movies less than perfectly", well, that's for sure. And what the hell are movies doing on a TV website, anyway (not that I don't appreciate access to them)? 

   So try this: read all the other posts and find me just one that is thankful for the changes- just one who doesn't sorely miss the old site's easy navigation, clearly presented new and archived content, and intuitive logging and searching abilities. While "one nation, two systems" might work for affairs of state, "one website, two formats" does not well serve VIPTV's user base. Take another look at your desktop, and post again when you get real. If you still cannot perceive the glaring differences 'tween the old and the new, then, sir, with all due respect, I'm not particularly interested in anything further you have to say on the matter.

     

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Author: redsoxpatriot30    Time: 10-27-2016 06:55     Subject: Reply #74 mrtimdillenbeck's post

The administrators are taking all of your concerns into consideration and will be addressed in due time. All of the content *is* still there and connectivity issues seem to be nil, so the essentials do still exist on the site. You're right - the site is not as organized as it once was and certain features such as the search bar do not seem to be functioning, but you can still find the shows you're looking for using the letters at the top of the TV page. The site used to function with Real Player, which brought a whole lot more issues than simple organizational concerns. And if you're having trouble keeping track of which episodes you've seen or haven't seen, then you'll simply have to keep track of them yourself or use a service like trakt.tv in the meantime. I've personally always found that to be much easier than relying on the viewing logs.

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Author: Findel    Time: 10-27-2016 07:03     Subject: Reply 74#74 mrtimdillenbeck's post

Okay. Do you really need to be that impolite? 

Rude. Just plain rude. 

 You clearly feel very strongly about it. But there's no excuse to be like that. 

1.  I have been using it on desktop. In fact you can see from a bug report I added yesterday that I have been. http://friendvista.com/forum/vie ... id=174499#pid258829 
   
   
2.  I never said I find the white "preferable" to the black. I would prefer black actually. That's a simple thing to change. 
   
   
3.  Many many modern sites these days are designed to work on both mobile and desktop. It's using a web development technique known as "responsive design".
   So this statemment is simply incorrect: "a single platform is incapable of handling both a desktop and a mobile format".
   Examples: https://responsivedesign.is/examples 
   
   
4. I've read EVERY post in this thread so far. I've been following it since last week. And I commented because I felt that it's getting out of hand with all the hate. If you have read them all, you'll see I've been commenting all along as well; highlighting issues that need fixing etc. 
   
   
5. The old site was functional; but there were issues, yes for mobile users, also for when I used it on desktop. I would often have to increase the text size for example. I don't have to now. Looking for programs in a particular genre was not good. It's much better now. There was no way to add a certain series you like to a list of "favorites". There is now; although it's still not great. It's going to be hard for me to point out other issues now that's it's gone. But the point is; it wasn't perfect either. 

Now, you may not be interested in what I have to say, because I don't agree with you 100%. But I'm not posting my comments here just for you, but also for the others who come here. I think it's worth noting that the new site is not all bad, and the old site was not all good. There are some actual improvements, and yes, of course, there are things that I hope they fix (as I've said before).

[Edit: reformatted list]

[ Last edited by Findel at 10-27-2016 07:06 ] [ Last edited by Findel at 10-27-2016 07:19 ]

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Author: banlron    Time: 10-27-2016 08:41

realy need latest updated episodes back...like yesterday

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Author: codebreaker    Time: 10-27-2016 08:49     Subject: Reply 77#77 banlron's post

Use this weeks TV schedule while you wait as that has yesterdays update

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Author: mrtimdillenbeck    Time: 10-27-2016 16:39     Subject: Reply 76#76 Findel's post---An Apology to Findel

This will be a short interim post with the sole purpose of apologizing for my admittedly rude and uncivil earlier behavior. This forum is built on the concept of mutually supportive dialog, and my closing slings and arrows were truly inappropriate and ill-conceived. Whatever frustrations or grievances I was experiencing provide no rational excuse for my impolite words and dismissive attitude. Upon re-reading my own words, even I found them boorish and uncalled for. Whatever came over me, there is no one to blame but myself. I thus offer my sincere and humble apology and vow not to repeat such a breach of good manners to you or anyone else. Thank you, and we shall later continue our dialog as time allows. Oh, and per your suggestion, I've been reading up on "responsive design". Thank you again. -Tim

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Author: SDBaset    Time: 10-29-2016 05:55     Subject: Suggestions

All of my suggestions have been made, but I want to add my voice. Please make the background black again, separate the TV and movie page, recently added listis better than a top ten list if you must choose. I didn't see the live help link or a link to this page anywhere. Am I missing it? I see the points per episode have increased "> and is there a place that explains how the movies will work after Dec? Points and unlimited like TV? How much per movie? Thank you for all your work, I love this site and really like the old format, but I will adjust. Also site no longer works on my Samsung Smart TV.  [ Last edited by SDBaset at 10-29-2016 19:01 ]

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Author: bala    Time: 10-29-2016 07:45

it does some times it impossible to load website during peak time it does seem a bit slow .

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Author: suzannasinister    Time: 10-29-2016 07:48     Subject: Reply 9#9 shinny's post

agreed on all counts and thank ALL of you for your hard work, your attention to the needs of your viewers and just being good guys/gals in general. We are all human and subject to foibles, it's not uncommon to get upset when something changes (thus my signature LOL) but having someone to listen and genuinely make the effort to help/hear/understand is what VIPTV.net has always excelled at. Thankyou

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Author: Findel    Time: 10-30-2016 11:35     Subject: Reply 79#79 mrtimdillenbeck's post

Apology accepted. Thanks.

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Author: Findel    Time: 10-30-2016 11:36     Subject: Movies certificate/ratings

Something I would like to see with Movies, is please include the age certificate/rating of the film. That would be really helpful when looking for something to watch with children.

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Author: waterlilybarb    Time: 10-30-2016 15:18     Subject: Reply 84#84 Findel's post

A good site for finding out ratings, and why movies have certain ratings is Kids-In-Mind. I don't even have kids. but find it useful myself for knowing the reason for certain ratings. Some things have a higher age rating because of mature content - ex: Schindler's List, while others might have a lot of gratuitous sex or violence. It helps me make better informed choices.

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Author: aimee321    Time: 10-31-2016 04:10

Add me to the list of people who would like to the recently updated list back and an option to watch in a pop out window.

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Author: Crixan    Time: 10-31-2016 05:38     Subject: So confused

I just came home from my vaykay, wanted to watch some shows while I was unpacking, but damn, I can´t find shait I follow 100+ shows, and with this new site I can´t even see if a new ep. is up or not Personally I don´t give a rats what show/movie ranks what...I just want to know what´s recently updated (with an Ep. number, not only season) I can understand the facelift, and I´m guessing you have a few kinks to figure out and all that, but as it is now...lets just say that I´m not a happy camper... The shows isnt even in order when you search for them by A-Z List! *my Autistic brains worst nightmare* I do hope that you´ll take to heart what ppl have been sug. in earlier posts...and PLEEEEASE go back to black...all this white is killing my eyes and brain...*ugh*...

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Author: mytai    Time: 11-1-2016 00:16     Subject: Viewing status

Can you put the viewing status back onto the front screen, I always by a 30 day pass and it expired but my son didn't realise and he used up points that were sitting on the account. Please put this back across the top of the front screen. Can you put TV shows as the main page as the movies is a secondary service you are now providing. Lastly, can't we just go back to the old style? Pretty please!? LOL!

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Author: arksongbird80    Time: 11-1-2016 06:05     Subject: Suggestions

1. I would suggest the black screen. So much easier to look at 2. Please put the amount of Viewing points back on the home page so I can keep up with them faster. I recognize I can just click my name and find out that way, but when I'm Marathoning it's nice to have at the top of the page especially now that the points have increased. *Thank you for the first three episodes for free. I assume this is in place of the free shows? 3. Add a link to friendvista.com/forum on the page. That was helpful 4. Put the TV at the top and the movies at the bottom. This site is suppose to be for TV shows and while I'm glad to see the site expand and grow, it would be nice to stay true to the origins. 5. Please have the updated tv shows ie. Season and ep # on the first page. It helps when I'm a couple weeks behind. Again, thank you for the efforts and hard work you put into this website. It is greatly appreciated and will continue to make you successful at your endeavor.

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Author: Crixan    Time: 11-1-2016 08:55     Subject: Reply 89#89 arksongbird80's post

All really good ideas! I agree on all of them!

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Author: woothdye    Time: 11-4-2016 15:24

Episode title suggestion. If you don't want to put a different title for each episode above the player you could alternatively put the title at the end of the breadcrumb without an anchor link

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Author: mytai    Time: 11-5-2016 16:35     Subject: Buying Points

Can there be an empty option added so that we can top up by an amount not stated on the site, I don't like that we can only purchase the amounts that ae stated, I may not have enough money to buy those amounts, or as it is at the moment I have points on there already and I just want to buy the difference in credits to get a 30 day pass. I have 105 points, but I can only buy 100, 220, 600 or 1300, in order for me to get to 330 points for the 30 day pass I am forced to buy a 220 & 100 point options which still leaves me with 95 points when I get the pass and I'll end up doing the same when I purchase another pass. Whereas before I could just put in an aomunt I wanted to pay to cover the top up amounts, am I making sense? Also why are my paylogs only showing from 2008 - 2014? I would've thought that this period whould have been deleted and the most recent would show. Someone let me know if I am missing something please?

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Author: gdi3    Time: 11-6-2016 03:20

What is it with the new video player? I play an episode and pause it (to go off to answer the phone, for example) and when I get back, maybe 20 minutes later, the player has an error message. This new player seems very unstable and the error message is "file not found". Can it be fixed, please?

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Author: bad69boy    Time: 11-6-2016 11:21

I watch a lot of shows here.  There are a few things I'd like to see, if possible.  They are:

- Show the loaded shows and movies that were either updated/loaded each day.  I watch many shows, and I don't remember them all.  Seeing what was last updated would help with this.
- The cost to watch a show has increased, but the quality of the shows has decreased--that's not a value.  Give us the HD option back, please.  There are shows where the audio is really bad as well as the video quality.  A good example of this is the show Lucifer.
- As I am an avid watcher, I'd love to have a bookmark on the shows I watch.  This way I would know where I left off.  This is especially important with the mid season breaks.  I can never remember where I left off, and I don't want to download the excel spreadsheet of watched shows.  There has to be a better way.  Please give us a bookmark, or something like this.

If these things could be addressed, the experience for me would be absolutely awesome.

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Author: hedykay    Time: 11-7-2016 08:58     Subject: New Site

I am not sure when the changed happened! Frankly, I looked for your site and thought I lost you, because I did NOT recognize the new site and did not know there were upgrades being made. Also, I wasn't happy to see the points necessary for each show has increased either, but such is life.
1) absolutely wasn't recognizable. For those who don't watch ALL THE TIME - you might have a banner that says New Layout or something to that affect. But the black background was easier on the eyes. Too much white, things get lost!
2) more a TV show site, so the movies now overshadow this. With the rankings of them too.
3) when i clicked on the TV link, it would be great if there was some organization there, besides genre. Alphabetical listing as before is helpful.
4) New Shows Added is helpful!
Thank you again!

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Author: Thespin    Time: 11-9-2016 15:11

I posted in this thread once a while ago, and I know changes take time, but I don't really see either changes or much talk of changes, so I'll post again. 

I basically just don't like the new site, and I don't see a good reason to keep using it with the changes made. I have 600+ points, so I guess I'll use them eventually, but for now I just can't be bothered. There are enough other places to get entertainment. My main disagreements is charging 3 points for 20 minute sitcom types shows and lack of a recently updated shows list. Also, the much less useful viewing history. 

 Just to be clear - I'm fine with the price increase in general, but not for the short sitcoms. I also think it was a great idea to only give the first 3 episodes free and make the others paid. I know there were several series over the years that I watched when they were new and free, and I would have been happy to pay for the episodes once I knew I liked the show. 

 There were some other points in my original message a few weeks ago, but the ones mentioned here are the ones turning me against the site. The others suggestions mentioned in my previous post aren't really a deal-breaker. Now when I say "turning against the site" I'm not ranting or angry or anything. Just kinda disappointed and looking elsewhere.

[ Last edited by Thespin at 11-9-2016 15:12 ]

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Author: pjrplay1    Time: 11-12-2016 08:58     Subject: New Video Player

My main concerns all center on the new video player. I miss the old video player. 1. With the new video player, pausing often doesn't work. I used to pause it so it would load fully or because I had to go do something. Now I can't pause it. The video either disappears or just doesn't start up again. 2. The new video player loads slowly. Why is the load speed so slow compared the old one? I REALLY miss the video player from the old site. Actually, I just miss the old site...A LOT. Sigh.

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Author: bala    Time: 11-12-2016 09:25     Subject: Reply 97#97 pjrplay1's post

i am having problem flash player it slowing my laptop down takes up 50% of memory when before the old site only 20%.

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Author: suzannasinister    Time: 11-14-2016 04:09     Subject: Reply 14#14 woothdye's post

I agree with your suggestion of bringing back the more button and separating the movie/TV listings and lastly the white background returning to black. Thanks for a concise outline.

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Author: mrtimdillenbeck    Time: 11-15-2016 17:06     Subject: No contact w/LBJedward since 10/28/16

Seems as though all the suggestions for site repair & improvement offered by members and moderators have just been gathering dust this past month. I and many others do still sorely miss our beloved previous viptv website. We long for the clear guidance of the 'recently updated' list with its magical 'more' button leading to the expanded 'list of 50'. Let us also sing the praises of the old 'viewer logs' pages which blessed us with the almighty "Search" tool. Lest we not forget the fond memory of show titles with season/episode # tags. Oh, my! Those were the days. Remember when you could watch a video and actually know what episode you were playing? And even choose Standard or HD playback. Dream on, dream on; all these earthly delights and more lie now behind us, just out of reach, in the past. And I guess that's where they're going to stay, because this current site experiment doesn't look like it's about to get any better anytime soon. Bit off a bit more than they could chew, I'd wager. We haven't seen improvement yet on any suggested bug fixes. Personally, Codebreaker's posted episode update lists are the only thing keeping me in touch with reality. Thank you, from all of us, for your Herculean efforts. I now am also keeping a manually updated viewing log document, since downloading the files is no longer available. All this record-keeping and separate website update checking work is taking its toil on my viewing habits. The old site had all that built-in convenience in one place. I now spend less than a third of the time now at VIPTV than I used to. It is simply a far less pleasant experience since the "upgrade". Inconvenient, incomplete, frustrating to navigate (many shows missing from the A to Z index), and just plain clunky. And that ultimately saddens me. I joined in September, 2007, and have been a loyal family member ever since. Now it's like an affair grown cold. Just a bright white, sparsely populated screen screaming at me from the darkness. Frankly, it's all I can do to keep from screaming back. Like Mick Jagger once said, “I want it paint-ed black.”

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