Subject: For better service, live customer support reactivated [Print This Page] Author: lbjedward Time: 3-28-2012 00:16 Subject: For better service, live customer support reactivated
Hello,
From the beginning of 2012, VIPTV.NET totally turns to Flash stream. Flash presents much better quality and compatibility. Though we always stress that members' need are our top priority, we failed to offer quality service to members sometimes. Now VIPTV.NET faces some challenges, i.e. roughwork procedure, lacking manpower and supervision and bad communication between members and administrators.
In order to answer members' complaints quickly and bridge members and administrators, we decide to reactivate live customer support. If you have any questions, please click on Live Support button to chat with us directly if we are online. Also you can leave your message attached with your username if we are offline, the administrator lbjedward will check out your message later and reply you if necessary.
Thank you! Author: waterlilybarb Time: 3-29-2012 14:35 Subject: Reply 1#1 lbjedward's post
This is great, however, I am unable to find the Live Support button. Is it up and running already? Thanks for the updates. I'm sure having Live CS will be helpful to many members.Author: shinny Time: 3-31-2012 14:15 Subject: Reply 2#2 waterlilybarb's post
Hey Barb, yeah it is because I clicked on it the other day. It's appears when you click into a show. It's not on the main page. Author: waterlilybarb Time: 3-31-2012 16:53 Subject: Reply 3#3 shinny's post
Thank you. I was still looking for it today, but since I haven't felt too well, hadn't thought of navigating off the homepage. I see it now. Author: tymes Time: 4-6-2012 08:27 Subject: live support
erm I have tried the live support three times (twice yesterday and once today) no one seems to be there. I even left a message but no one got back to me. The issue I seem to be having is the new free show loaded, are not showing on my computer. Author: bala Time: 4-6-2012 08:31 Subject: Reply 5#5 tymes's post
that common problem at the momentAuthor: fo_ogun1 Time: 4-8-2012 06:39 Subject: customer support worked for moi
Tried the online customer support again today and got a response. So the service is definitely up and running Author: piperjk Time: 9-29-2016 07:46 Subject: 2 points taken in error
I was charged 2 points this morning (9/29) for episode 6 of 11.22.63 but I didn't click a button to watch that as I had already watched it on the 27th. It was not open in a browser when I opened Safari. Could you refund the 2 points please? Thanks.
piperjk Author: codebreaker Time: 9-29-2016 08:09 Subject: Reply 8#8 piperjk's post
Not sure why you chose this thread when there is a lost points thread but you could send administrator a pm or email and as I'm on my mobile I can't post a link Author: waterlilybarb Time: 9-29-2016 16:11 Subject: CLOSED
I am closing this thread, as it is no longer relevant. Please check the date a thread was started and last posted in prior to posting in it.
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